Customer Education Specialist

| Chicago

About Showpad

Showpad is the leading sales enablement platform for the modern seller. Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry-leading training and coaching software and innovative sales content and engagement solutions.

At Showpad, personalities and cultures connect across oceans to create something extraordinary. As a top 10 software company in the Inc. 5,000 Europe list, Showpad is changing the game when it comes to sales enablement. Our employees create the engagement and impact that drives our success as we expand globally.

In the morning, we’re drinking San Francisco cold brew coffee with a side of Portland doughnuts – English scones for afternoon tea, and in the evening we’re toasting success with Belgian tripel Westmalle to a Chicago house tune.

About the position

To support our rapid growth and innovation, Showpad is hiring a dedicated Customer Education Specialist. In this role, you'll develop broad-based training programs that can be used across our portfolio, as well as custom curriculum developed in partnership with select clients to meet their specific business needs.

In partnership with the Showpad Customer Success Managers, you'll build education solutions that address your clients' needs to help them change the way they think about how they can empower their salesforce. You will collaborate with the Professional Services, Technical Support and other cross-functional stakeholders partners to ensure our customers are properly enabled and set up for success with the Showpad platform. This role reports to the Manager of Customer Success Programs as part of the Global Customer Success team.

Key responsibilities as a Customer Education Specialist at Showpad

  • Develop training curriculum to support new customer launches as well as materials to support Showpad’s ongoing innovation to drive maximum adoption within our customer base
  • Develop curriculum to enable admins on the platform and to support “Train-the-trainer” model
  • Act consultatively with clients to tailor standard training to their use case, audience and business needs
  • Deliver trainings both virtually and in-person for customer launches
  • Reiterate and improve educational program based on results to drive customer satisfaction and platform adoption

Skills and Qualifications we are looking for

  • 3+ years of experience in a training/educational role with proven results
  • Experience at a software company/Saas is a plus
  • ~30% Travel - in the US & Europe
  • Excellent verbal and presentation skills - both virtually and in-person
  • Passion for making customers successful
  • Commitment to providing an effortless customer experience
  • Change management knowledge and/or willingness to learn
  • Experience in a high-growth environment
  • Self-starter

What you can expect from Showpad

Focus on Impact and Growth

We are building the future in sales and marketing where every sales person is successful. As an international scale-up, we aim for yearly double digit growth that opens many opportunities. We want people who thrive in a fast-paced, performance-driven company, who are not afraid to stretch themselves in a fun environment, and focus on impact and growth.

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Technology we use

  • Sales & Marketing
    • WordpressCMS
    • SageCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

Centrally located in the Loop and easily accessible for all commuters with tons of options for lunch.

An Insider's view of Showpad

What’s the vibe like in the office?

The vibe in our Chicago office is unlike any other startup I've ever been a part of. Everyone is smart, humble and effective. Even though we are all busy, everyone is always willing to offer help or guidance - even if it outside of their wheelhouse. We all genuinely enjoy each other's company and want to see our teammates succeed.

Grace

Office Manager

How do you collaborate with other teams in the company?

Collaboration is absolutely key for my team, since we’re tasked with bringing many different groups together. And as an international organization, we’re building relationships not only across departments, but across the world too. The key for us is to show how we provide value and prove how our collaboration impacts both revenue and culture.

Gauri

Head of Global Business Development and Alliances

What is your vision for the company?

We’re building the future of sales & marketing success, by empowering sales & marketing teams to sell the way buyers want to buy. We’re delivering a better buyer experience, intelligent sales content and an analytics-powered platform that’s smarter than traditional sales enablement.

Jason

President & COO

What are Showpad Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Diversity Program
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