Customer Engagement Sales Specialist at Motorola Solutions

| Chicago
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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The Customer Engagement Specialist is responsible for working with regional Motorola Solutions customers. The Customer Engagement Specialist sells directly to customers 30% of the time within designated territories. They spend the remaining 70% on account management and support activity. Interfaces and strategically partners with Account Executives to increase and capture sales within assigned territory. May develop new prospects but primarily interfaces with existing customers and run-rate sales. Develops and maintains favorable relationships with new and existing customers and is held accountable for individual achievement of specific business targets and results. Each Customer Engagement Specialist is assigned to a geographic region.
Job Description

Scope of Responsibilities/Expectations:

  • Partner with Account Executive and provide support to targeted regional accounts with transactional type daily activities.

  • Has a good knowledge of pricing strategies for customers within their dedicated territories.

  • Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns.

  • Utilizes Salesforce to track all sales activities within dedicated territories.

  • Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members.

  • Develop innovative win-win solutions to address customer challenges. Uncovers viable solution options from the customer’s point of view.

  • Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets.

  • Establish trust and build strong business relationships with customers and assigned field teams.

  • Partner with Account Executives to determine appropriate strategic support approach.

  • Participates in and may occasionally lead customer meetings.

  • Participate on weekly territory calls and make in-field visits, as appropriate. Present results and forecast, as required.

  • Travel, as required. Approximately 10%

Additional Knowledge/Skills:

  • Bachelors Degree in Business or related field and/or equivalent work experience 

  • Exceptional interpersonal skills required

  • Demonstrates strong verbal and written communication skills

  • Strong organizational skills and the ability to handle multiple tasks 

  • Effective time management skills required

  • Work experience in Sales (Inside or outside), Customer Service a PLUS

  • Proficient computer skills with emphasis on either windows or Google based applications

  • Customer focused; detailed orientated individual

  • Confident individual who is accountable, willing to assume responsibility and takes ownership

  • Demonstrates high degree of drive and determination

  • Adaptive and flexible (changing technologies, processes, tools)

  • Ability to work and make decisions with minimal supervision

  • Strong individual contributor and team player 

 


Basic Requirements
  • Bachelors Degree


Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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