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Customer Engagement Specialist- Amsterdam

| Chicago

Reverb.com is a marketplace for music gear that has changed the way musicians buy and sell online. Over the last 4 years we’ve grown into the largest music instrument website in the world. 

 

We are looking to hire a gear-crazed musician to help support our rapidly expanding community of European musicians. The role will be based in our new offices off the Vondelpark in Amsterdam.

 

This role will involve supporting users as they buy and sell on the site, proactively growing our seller base, and handling a broad range of other tasks associated with a small, fast growing company. 

 

Customer service experience is a must as this position will largely involve communicating with our customers via email, phone and on-site chat.   We're open to full-time or part-time candidates.

 

Requirements:

  • Knowledge of music gear brands, models, and history.
  • Excellent written and verbal communication skills.
  • The ability to learn new programs, type quickly and generally multitask on a computer.
  • A knack for customer service.
  • Fluency in English and either German or French.
  • Ability to work approximately 30 hours/week.

 

Responsibilities:

  • Actively manage and respond to user issues and inquiries through support ticket platform.
  • Guide and help users via on-site chat and phone. 
  • Monitor and police site activity including messages, offers and orders.
  • Provide account management assistance for European sellers on Reverb.
  • Actively recruit new potential European Reverb sellers. 
  • Broker resolutions to disputes between buyers and sellers.
  • Encourage sales, listings and other activity on Reverb.
  • Assist in the packaging and shipping of Reverb merchandise and other items.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLanguages

Location

Open, loft-style workspace conveniently located near the Paulina Brown Line.

What are Reverb.com Perks + Benefits

Reverb.com Benefits Overview

Not many people can say that they keep a bass guitar next to their desk for an impromptu jam session or that they’ve sung along as their CTO belted out Rage Against the Machine at their annual holiday party, but that’s just a day in the life of a Reverb team member. The team stays motivated through weekly all-company meetings, where several team members give TED-style talks on everything from Taekwondo to improv comedy. Another motivator? The fact that all employees have ownership in the company via stock option plans.

Every two weeks, employees learn from music gear experts from inside and outside of the organization through sessions ranging from “How to Set up Your Amp Without Blowing it Up” to “DJ Basics 101” and each month, several employees are recognized via the “Reverb Badass” prize drawing. Of course, there’s always tons of music, whether at our desks, seeping through the doors of our video room, or at a monthly happy hour — and it’s not uncommon to see a rock star roaming the halls.

Other perks we love? Monthly free lunches, daily healthy snacks, unlimited vacation, and birthday cake. Reverb’s flexible hours and vacation policy also make it an ideal workplace, particularly for musicians who might need to leave early for a gig or take off a few weeks for a European tour. Above all else, employees love working at Reverb.com because the company is making an impact: Reverb is making the world a more musical place by making it easy to buy and sell music gear.

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Competitive salary and stock options in a high-growth company. Flexible vacation and sick days. No-bureaucracy environment where ownership and initiative are valued. Discounts on music gear. 100% coverage on health insurance and a healthy work environment.

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