Customer Experience Agent at Arrive

| Remote
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Founded in 2006, Chicago based Arrive (parent company to ParkWhiz and BestParking) has rapidly emerged from a startup to the industry leading online marketplace to book parking nationwide. Blow-your-socks-off customer support is at our core.

We’ve grown rapidly and are in search of part time employees to work remotely and ensure the best possible experience for customers across our national network. This is an outstanding opportunity for smart, sociable, self motivated individuals who are passionate about user experience and want the convenience of working part time from home.

What you'll do

  • Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries.
  • Confer with customers by telephone in order to provide information about products and services
  • Keep accurate records of customer interactions and transactions as well as actions taken
  • Escalate issues to other departments as needed to reduce redundancy and improve customer experience

What you bring to the table

  • Minimum 1+ years customer service experience in a fast-paced environment
  • A creative problem solver and effective communicator with excellent written and verbal communication skills with prior customer service experience in solving customer issues
  • Organized, detail-oriented, and process-focused. Able to plan, prioritize, and execute various tasks in a busy environment
  • Ability to build a deep knowledge of our products and services through active independent exploration.
  • Have patience and exceptional listening skills with a “challenge accepted” attitude
  • Coachable - Open to feedback and can show improvement
  • Strive to meet quality assurance, production requirements and other key performance metrics

Items of Note

  • Must provide a computer/laptop with a reliable, hard-wired internet connection. Arrive will supply a headset and software licenses.
  • PC requirements: Windows 8 or above (No Mac requirements) and strong ability to troubleshoot at home technical issues.
  • Must be able to attend 3.5 consecutive days of training via video conference and complete a shadow session with a tenured agent. Training will be held Tuesday (8a CST - 12:30pm) and Wed - Friday (8a-5pm CST)
  • Current Shifts Available: Monday-Sunday 6 AM- 2PM, 10 AM- 7 PM, 2 PM -11PM CT
  • Must be available to work any shift 6 hours per day. You can expect 2 consecutive days off each week.
  • This position will require no more than 29 hours/week 
  • Currently accepting candidates residing in the following states: IL, GA, PA, NY, NV, TN, TX, CA, OR, OK. 
  • Starting pay will be $15/hour
  • Start date will be May 18, 2021

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We’re in the West Loop, one block from Union Station and three blocks from Ogilvie. We’re easily accessible from the CTA and the Kennedy Expressway.

An Insider's view of Arrive

How would you describe the company’s work-life balance?

We promote and foster a work-life balance for all employees at Arrive. With flexible PTO and work-from-home policies we strive to create an environment that produces an equitable experience.

James Lewis

VP, People

What projects are you most excited about?

We know from our best users that they want to book in-app, they want it to be as seamless as possible & they want to be in control. I'm excited about the work we're doing on voice interactions & enhancements within the app. We know it's about the destination, and we want to remove the hassles in getting there.

Elizabeth Lindemulder

Vice President of Product

What does career growth look like on your team?

Career development for every member of the Operations team is a top priority. Our team has direct communication with our customers and partners, so we understand what it means to be customer-centric. This experience is highly valued at ParkWhiz, evident in the promotions of 11 Ops members within five areas of the company over the past year.

Ryan Kern

Director of Operations

What is your vision for the company?

The world of transportation is going to change fast in the coming years - with autonomous, electric and connected vehicles, hyper-fast trains and flying cars! We will connect that world to the space around it - helping cars of the future get from A to B with ease and get serviced, charged or simply park for a few hours waiting for the next ride.

Dan Roarty

Chief Operating Officer

What’s the vibe like in the office?

Our culture is open and flexible and allows for folks with common interests to take breaks to chat and share. There are people from across all departments and levels jumping in on the fun. It's that sort of thing that makes the downtime enjoyable but the business better as well, b/c we build great relationships with our colleagues.

Cora Majewski

Partner & Local Marketing Manager

What are Arrive Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Arrive employees are welcome to contribute the maximum yearly amount allowed by the IRS.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies

Additional Perks + Benefits

Stock Options • Flexible Spending Account • Long/Short Term Disability - employer paid • Life Insurance - employer paid • Secure Indoor bike parking • Discounted gym membership • Kitchen stocked full of snacks and beverages • Beer fridge • Discounted ParkWhiz parking (of course!)

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