Customer Experience Associate

| Chicago
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We’re looking for a Customer Experience Associate (CX) to join our Customer Experience team. The Customer Experience Associate knows that every Envoy Global customer is extremely valued and that all interactions with them are treated as such. Reporting into the Customer Experience Manager, you are the voice of Envoy Global, and a knowledge resource for end users.  

You Will:

  • Be building proactive relationships in order to help answer inquiries pertaining to the Envoy Global platform and providing non-legal immigration support. 
  • As a member of a collaborative and cross-collaborative team, the Customer Experience Associate will work with the Customer Relationship Team, Product Team, and Marketing Team to solve problems.
  • Help customers use our innovative technology platform, and advocate for the customer’s best interest. 

You Have:

  • At least a Bachelor’s degree and ideally 1-3+ years’ experience in a customer facing role
  • Desire to provide an outstanding customer experience with a willingness to consistently go above and beyond for customers
  • Passion for technology and bringing innovative tech products to new users; skilled at quickly learning and adopting new technology tools
  • Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand
  • Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure
  • Passion to work in a fast-paced, high performing technology company
  • Yearning to immerse yourself in learning a new industry and product to become an expert

Why Envoy:  

Due to COVID, Envoy currently has  its  employees working  from home  until end of year of 2020. As part of our workforce working from home, we continually communicate with employees, fostering a culture of transparency and balance, staying focused on protecting the team and serving our customers.   

To do so, our CEO hosts bi-weekly mini-All Hands Meetings. This gives the company updates on the state of the business, recognizes employees  service and accomplishments, identifies opportunities to learn from each other, and have a little fun while we're at it.

We continuously identify how Envoy can support our employees and culture to ensure a productive, healthy, and balanced work environment, ultimately providing great service and tech to our customers and their workforces. Of recent, our teams and managers like to balance our productivity and focus on servicing our customers, with some fun: whether that includes  virtual team happy hours  and  game  nights or  sharing photos of recent vacations (or stay-cations),  and of course  we always invite pictures of  furry, feathered, or scaled “co-workers”.   

If requested, employees are also able to voluntarily work in the office located in the heart of the Chicago Loop, conveniently located 2 blocks from Metra trains and the CTA.    

As an employee of Envoy, we offer a variety of perks, benefits to help reflect our great culture and mission.  

Perks & Benefits:  

  • Extremely competitive and robust benefits through BCBS IL including telemedicine and mental health resources, and Principal Dental, Vision coverage 
  • 401k and company match which vests immediately  
  • Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 10 paid holidays per year 
  • 2 paid volunteer days 
  • Paid Parental Leave Program 
  • On demand learning and development courses through LinkedIn Learning 
  • Product and industry training  
  • Stock options after one year of employment 
  • Growing social responsibility programs & partnerships 
  • Opportunity to work for an organization that changes lives every day! 

Recent Community Recognition:  

  • Built in Chicago's 2020 Best Places to Work 
  • Chicago Innovation Award Winner 2019 
  • ITA Industry Disrupter Winner 2019

Envoy Global is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. 

EOE AA M/F/Vet/Disability

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypescriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • Entity Framework Libraries
    • Ninject Libraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MVCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SQL AzureDatabases
    • SQL Databases
    • Cosmos DBDatabases
    • SQL Data Warehouse Databases
    • Google AnalyticsAnalytics
    • PowerBI Analytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • OutlookEmail
    • Salesforce Lead Gen

Location

The Loop is a vibrant area with all sorts of eateries, shops & theaters! Plus, the office is easy to get to with various train and bus stops close by.

An Insider's view of Envoy Global

What’s the vibe like in the office?

The vibe in our office is open and welcoming! We have a mixture of people from all over which makes day to day interactions truly enriching. We make sure to get to know one another; rather it be at our monthly All Hands meetings,or grabbing a cup of Cold Brew in the kitchen. Our vibe is to “vibe” with one another & make Envoy one big happy family!

Bri

Office Manager & Executive Assistant

How do you collaborate with other teams in the company?

The marketing team at Envoy gets the opportunity to work with nearly every other team in the company to create exciting content and resources for customers and prospects. Collaborating across sales, product development and other departments really improves the quality of our work and fosters a great culture.

Nidhi M.

Content Marketing Associate

What does career growth look like on your team?

Career growth is about carrying a sense of urgency and accountability at all times. Build your career by finding the opportunity and not waiting for the opportunity to find you. It’s important to drive change amongst your team, company, but most importantly – yourself.

Mike H.

Sales Director

How do your team's ideas influence the company's direction?

Our semimonthly All Hands Meetings allow employees to see how the company is doing and ask questions in real time to members of leadership. One of our core values is our ability to be candid: we have pulse surveys, manager meetings, hackathons, and encourage all employees to bring up questions and suggestions to any member of leadership.

Lindsay Dagiantis

Vice President, HR

What makes someone successful on your team?

At Envoy, success comes in many forms, but the one that stands out is someone being responsive and thorough. We all have great ideas, passionate about the industry, but when it comes down to it, getting the job done quickly and thoroughly allows us to build a great foundation for an even better product and workplace.

Kristina Mossman

Customer Relationship Specialist

What are Envoy Global Perks + Benefits

Envoy Global Benefits Overview

•Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
•Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
•Stock options after one year of employment
•Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 10 paid holidays per year
•Paid Parental Leave Program
•Casual work environment
•In-office company-paid gym membership with LifeStart Gym
•Company sponsored lunches, happy hours, and events throughout the year
•Healthy snacks & unlimited LaCroix
•Monthly Product Lunch & Learns and ongoing Career Development/Training
•Built In Chicago’s 2019 Best Places to Work
•ITA Industry Disrupter Winner 2019
•Chicago Innovation Award Winner 2019
•Growing social responsibility programs & partnerships
•Opportunity to work for an organization that changes lives every day!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Options Program
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
18 days of PTO + 2 "Floating" days
Paid Volunteer Time
Sabbatical
Envoy offers full-time employees with seven years of continued service the opportunity to take a four-week paid sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We provide thorough and ongoing training. Highly competitive medical, dental, and vision insurance with an option for PPO or HMO. Regular opportunities to interact with co-workers through social events, intramurals, and collaborative projects. Fully stocked kitchen, including unlimited snacks, coffee, tea, and all of the flavored LaCroix you can handle!

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