Customer Experience Associate at Home Chef

Overview:

• You have a real passion for helping Home Chef customers and possess excellent customer service skills.
• You must be able to work in a team environment and individually to serve our customers’ needs.
• As a Customer Experience Associate, you will serve as the front line of communication between the company and our customers.
• Associates will respond to customer issues, complaints and inquiries via phone, email and chat.
• You will act as a brand ambassador by being an expert in our product and sharing it with our customers.

Detailed Responsibilities:

• Respond to customer inquiries promptly and thoughtfully
• Assist customers in managing their Home Chef accounts.
• Strive for first-contact resolution with each interaction.
• Engage positively with customers sharing their Home Chef experience.
• Provide timely responses to tickets across all channels—less than 60 seconds for chats, less than 24 hours for emails.
• Provide an extraordinary, full life cycle customer experience to our users through phone, email and chat support.
• Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience.
• Collaborate with other team members to ensure consistent and seamless services to Home Chef customers.
• Be an expert on our product—keeping up to date on new features and weekly changing menus.
• Share themes and feedback from customers with the team to contribute to product improvements.

Qualifications: The requirements listed below are representative of the knowledge, skill, ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• GED required; Bachelor's degree (preferred)
• Prior experience in Customer Support or related position (restaurants, retail, etc.)
• Positive approach to customer communication, as well as team collaboration.
• Proven communication skills – both verbal and written
• Can type a minimum 40 wpm
• You are comfortable responding over the phone, on video calls, or in person
• Dedication to excellence in hospitality and/or customer service
• You naturally enjoy working with people to solve problems and build group morale
• Comfort with a fast-paced dynamic environment that will evolve rapidly
The requirements listed above are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

Schedule

• 40 hours a week - 5 days/week
• Some shifts require weekend work (i.e. Wednesday - Sunday or Tuesday to Saturday)