Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! Healthcare benefits are complex, underutilized, and a mystery for most users. We’re removing that complexity.

Our industry-leading technology solution puts a simplified benefits experience in the hands of users, saving them time and money. Since the start of the pandemic, we’ve created a COVID-19 resource center, helped members find testing and care, and made it even simpler to get telemedicine and mental health support to employees.

HealthJoy experienced explosive growth in 2020: we raised $30M in Series C funding, earned awards for Talent Culture’s Best HR Technology Leaders and Built In Chicago’s Best Places to Work, added 55+ key team members despite going totally remote, and so much more. This year, we continue down that path of high growth and high impact.

Your impact.

• Directly support customers of all segments via email, tickets, phone, and (future) in-app chat. Be an expert at explaining how to use the product.
• Solve customer issues by developing expertise in needed areas, and effectively championing the progress of internal tickets.
• Play a key role in supporting the scaling and improvement of the customer experience through various support channels including client marketing initiatives, technology support and more
• Support clients through providing timely and appropriate guidance regarding how to achieve the most value from the HealthJoy product suite and consistently document meaningful interactions in our CRM. 
• Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues
• Identify and surface individual customer trends and process improvements by collaborating with the team
• Build strong, consultative relationships with Customer Success and Implementation Teams; ensuring solutions are provided that enable users to confidently use the HealthJoy product suite and understand the resources available to them and their employees to reduce the need for assistance over time
• Reproduce and document bugs for the Engineering and Product teams to support quicker customer resolutions
• Contribute to your ongoing learning and success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience
• Maintain our learning resources and knowledge base to improve the accuracy of the support we provide to customers

Your experience.

• 2+ years' work experience in a fast paced, customer facing role (SaaS background highly preferred)
• Strong attention to detail - you know the details matter (a lot) and you have a keen ability to track details and understand nuance
• Experience working with technical solutions in a customer-facing role, or, demonstrated ability to guide users through software applications 
• You’re a team player -- proven ability to work productively as part of a team, and build positive internal relationships both within your direct org / team and cross functionally
• Strong ability to effectively manage your time and prioritize with multiple customers and multiple deadlines with the help of a CRM and to work independently
• Genuine passion for creating a positive experience and bringing meaningful value to our customers
• Effective and respectful communication on the phone, through email and in person. You can confidently interact with all levels of an external organization
• Strong active listening skills -- you ask probing questions in order to truly understand what is being communicated to you, and have a genuine curiosity to learn more
• Proven ability to learn a new product suite at an expert level, in order to communicate with stakeholders (internal and external) regarding optimal product use and functions
• Intermediate Excel knowledge or above required
• You are a self-starter with an eagerness to learn
• Ability to adapt to the needs of the business in a dynamic, fast-paced and high growth environment
• Flexibility to work some evenings during peak season

Our rewards.

Work should be meaningful and rewarding.

HealthJoy offers a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP, and telemedicine), flexible PTO plan, 401k+match, parental leave, and HSA contribution match. We also provide our employees with a remote work stipend - to ensure you can work comfortably from home, host virtual-lunch-and-learns, ‘friendship time’ pairings, virtual coffee chats/happy hours, and quarterly team activities.

The best benefit of all? We use our own product. As an employee, you can rely on HealthJoy to feel confident about your own healthcare decisions and get the most out of your unique benefits plan.

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.