Customer Fulfillment Specialist at KeHE Distributors

| West Suburbs
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Overview

Good people, working with good people, for our common good.

 

Sound good?

 

KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you!

Primary Responsibilities

The Customer Fulfillment Specialist has ownership of customer-specific demand forecast accuracy and resultant outbound fill rate for assigned key account. This role will create and evaluate the account’s statistical forecast and support event-based movement related to promotional activity, new product placement, and increased points of distribution. Additionally, the Customer Fulfillment Specialist will represent the KeHE supply chain organization for the account and facilitate seamless integration between customer and KeHE order management processes & systems.

 

As with all positions at KeHE, we expect that all actions will be consistent with KeHE’s Mission, Vision and Values.

Essential Functions

  • Deliver and report targeted results for all account-level performance metrics: forecast accuracy, outbound fill rate, promotional execution, inventory turnover, and spoils
  • Partner with the appropriate DC manager or DC Demand Planner to integrate account demand into the overall DC/item forecasted need
  • Monitor and manage promotional demand readiness and account execution
  • Utilize internal data to quickly recognize changes in item-level sales trends to drive a proactive response across the supply chain
  • Attend regularly scheduled meetings with the account team to review performance to KPI’s, growth opportunities and trends, plans for at-risk inventory, new business/sku offering inventory status
  • Provide data driven insight and actionable feedback to account team regarding quality/accuracy of non-historic sales projections
  • Bachelor’s degree in Supply Chain Management or comparable work experience.
  • Previous experience in customer service and/or sales support role preferred

Minimum Requirements, Qualifications, Additional Skills, Aptitude

  • Bachelor’s degree in Supply Chain Management or comparable work experience.
  • Previous experience in customer service and/or sales support role preferred
  • Outstanding analytical skills with demonstrated success organizing, analyzing and accurately interpreting large amounts of data required
  • Proficiency n using Excel, COGNOS, Access and other similar tools required.
  • Forecasting/planning in a high sku, slow movement environment
  • Prior experience using advanced planning systems such as JDA Demand, SAP/APO, Manhattan, etc.
  • Outstanding communication (both verbal and written) and relationship management skills. Capable of influencing & educating key account team on supply chain and forecasting success factors
  • Ability to prioritize workload to have the most significant impact on customer satisfaction and performance to KPI’s
  • Prior experience in food industry and/or code sensitive product environment preferred
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • RxJSLibraries
    • AngularFrameworks
    • NgRxFrameworks
    • IonicFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement

Location

Easy commute off of I-88 | Walking distance to variety of cuisine options | LA Fitness in the complex (where you get a major discount) | ample parking

An Insider's view of KeHE Distributors

What’s the vibe like in the office?

KeHE is the perfect blend of hard work and diverse culture while maintaining a vibe that is fun and collaborative. It's not just a group of professionals paid to do the work, but instead everyone is part of a team working towards a common goal.

Moe Khan

Sr. Software Automation Engineer

How do you collaborate with other teams in the company?

As the Manager of UI/UX Design, we work alongside & collaborate daily with engineers, product managers, and KeHE stakeholders to advocate UX & consistency across applications. The most exciting part about working for KeHE, besides the great people, is innovation - leading us to deliver high quality digital solutions transforming the food industry.

Ashley Plumb

User Experience Manager

What are some things you learned at the company?

Engineering isn't just about writing code. Understanding the needs of our users and translating those needs into a better product is a huge part of our day-to-day. Writing clean, performant code is fun and exciting, but if we don't deliver a functional product to our users at the end of the day, none of that matters.

Daniel

Lead Engineer

What are some social events your company does?

This year, the IT department at KeHE held their inaugural hackathon. It gave us the opportunity to collaborate and strengthen friendships in the spirit of friendly competition, as well as work with new and emerging technology. I cannot wait to see what is in store for next year’s hackathon!

Anthony Gacek

Software Engineer

What are KeHE Distributors Perks + Benefits

KeHE Distributors Benefits Overview

We are proud of our comprehensive benefits package - one that protects our employees and their families. Some benefits are provided automatically at no cost. Other benefits are available by choice. The benefits we offer are an important part of our total rewards which includes pay, benefits, and long-term career growth. Unique to being an employee-owned company, our team members are eligible to receive shares in the company through our Employee Stock Ownership Plan. For our tech teams, remote work will continue to be an option.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
What is an ESOP? An ESOP is a retirement plan known as an “employee stock ownership” plan. Under this type of Plan, the Company makes contributions into employees’ accounts.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Through KeHE's Flexible Spending Account option, employees can set aside pre-tax dollars towards child care expenses.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Parking
Fitness Subsidies
Gym discounts nationwide.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $2500 annually for continuing education.
Time allotted for learning
Paid industry certifications
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