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Customer Operations Analyst

About Us

Aquilon was founded with the idea of bringing efficiency and transparency to the wholesale energy industry through innovative technology solutions. By working side-by-side with traders, settlement analysts, and financial professionals, Aquilon has developed a Software as a Service solution, Energy Settlement Network (ESNTM), for wholesale energy participants to reconcile all their transactions through on product. 

Aquilon looks for individuals that demonstrate an entrepreneurial spirit and curiosity. Potential candidates can expect a fast-paced, fun, and challenging work environment surrounded by passionate and talented team members and industry experts. 

Position Summary

The Customer Operations Analyst will be part of Aquilon’s Service Center Team. This group is responsible for the deployment of Aquilon’s proprietary ESNTM platform and focuses on the training and implementation of the ESNTM with large and small energy trading counterparties. This individual is the first line of communication between our product and the customers we serve. Whether via email or over the phone, the Customer Operations Analyst will ensure quick and effective troubleshooting, allowing our customers to maximize their usage of the ESNTM. 

Essential Functions and Duties

The following duties and responsibilities reflect the essential functions for this position but do not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time based on business needs. To be successful the Customer Operations Analyst must:

  • Facilitate customer adoption and use of the ESNTM for multiple commodities.
  • Master the capabilities of the ESNTM application and advise customers on how to most effectively use the application.
  • Recommend improved functions or products to the Customer Operations Team to develop new delivery methodologies and tools to benefit customers.
  • Provide superior customer support via phone and email to maximize customer response time.
  • Assist customers in implementation process including:
    • Analyzing financial transactions
    • Communicating and working with accounting and financial principles
    • Advising customer and internal process improvements

Required Skills/Qualifications

  • BS/BA from an accredited College/University.
  • 2+ years of relevant work or internship experience.
  • Familiarity with internet functionality, interface conversion awareness, and reporting capabilities.
  • Proven ability to work in a fast-paced and rapidly changing environment.
  • Communicate in a clear and concise manner verbally and in writing.
  • Reliable team player.
  • Knowledge working in Microsoft Office applications: Excel, Word, and PowerPoint, etc.
  • Exceptional personality for working with coworkers and customers.
  • Ability to focus on customers’ needs in addition to other responsibilities.
  • Admirable phone presence when talking to customers.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MVCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • BalsamiqDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Our Lisle office is easily accessible from I88 and is walking distance from the train station. We're close to many restaurants and have ample parking.

An Insider's view of Aquilon Energy Services

How would you describe the company’s work-life balance?

Aquilon tailors its work-life balance with the individual in mind. As a software engineer, I’m crazy for coding; we get to tackle fun and challenging problems. But I’m also a family man. And my family is what it’s all about. Aquilon understands that not all challenges are the same and gives me the tools to help create an optimized work-life style.

Brian

Software Engineer

How do you collaborate with other teams in the company?

Even as a recent college grad, I work directly with people of all levels across Aquilon. This kind of collaboration and communication is rare! I have relationships with my fellow colleagues in and out of work. It is the best part of my job.

Rob

Customer Operations Analyst

How has your career grown since starting at the company?

Since coming to Aquilon, I’ve learned so much. There’s always an opportunity to develop new ideas and it’s extremely rewarding to see the direct impact of your work as we solve real problems for our customers. Being surrounded by such an incredible group of talented, creative individuals inspires me to achieve more.

Holly

Business Analyst

How do you empower your team to be more creative?

Our team is built upon the “best idea wins” mentality. No matter if you are just out of school or a seasoned 30 year veteran, a good idea can come from anyone. We encourage ideas to come at any time, from anywhere – and when one hits we strike quickly to collaborate, refine and transform that idea into action.

Jeff

VP of Application Development

What’s the vibe like in the office?

The office is always light and cheery, even during “crunch” times. Everyone’s approachable and always willing to collaborate. With a collection of experts from different fields and different experiences, there’s always something new to learn. From collaborative meetings to fun company events, everyone exudes both a professional and familial vibe.

Abby

Software Engineer

What are Aquilon Energy Services Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
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