Customer Operations Manager
“Service is to teach, to empower, to allow others to achieve their goals and reach their potential”
What we’ll bring:
• A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
• A committed group of engaged customer service oriented associates that take pride in assisting consumers with their credit related questions, concerns and needs as well as supporting TranUnion’s small to mid-size business customers and partners.
What you’ll bring:
• BA or BS degree or equivalent with a minimum of 1-3 years of management experience in the field of customer service, client support or account management.
• Ability to manage, develop, and motivate other associates in various locations.
• Excellent organizational and project management skills.
• Strong communication and interpersonal skills.
• Ability to handle challenges related to balancing multiple issues and perspectives from individual contributors, customers and management.
What we’d love to see:
• Previous P & C insurance experience or Business Operations experience preferred.
• Ability to interact with all levels within a customer organization from all aspects of business including IT, analytics, operations, legal, compliance, product, billing, accounting, and sales.
• Solid understanding and ability to use word processing, spreadsheet, and software applications. Experience with SalesForce.com is preferred.
Impact you’ll make:
• Drive and lead high-performing team through execution across key team functions:
• Customer Support – customer inquiries, data investigations, SalesForce case management, legal process support, contract execution, billing, incident management and escalation
• Vertical Operations – financial reporting, KPI/metrics and reporting, SalesForce management, pricing and billing admin, product rollout guidance
• Supervises positions within team and manages against clear-cut established processes and procedures.
• Accountable for measuring and improving performance and results of your team.
• Sets employee performance objectives, facilitates goal creation/discussions and conducts performance reviews.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.