Customer Operations Representative (entry-level)

| Chicago
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Description

About Us

Seeking better, doing better. Full of energy and constantly adapting. We are obsessed with growth. Growth of our company and growth of our employees. We’re an innovative startup, making a name for ourselves in the world of logistics. We pride ourselves on being transparent, personable and dedicated. Investing in our customers, carriers and employees is what differentiates us from the competition. Founded in 2017 with just three employees, MoLo boasts over 200 employees two years later. Located in the West Loop of Chicago, MoLo is not your run-of-the-mill, cubicle city. You can find our CEO, President and founders sitting on the floor with the rest of the team. MoLo has an insatiable appetite for growth, relentless commitment to customer service and an incomparable work culture. Discover something different. Find your future at MoLo today.

 

What will you be doing?

A customer operations representative is the entry level role within MoLo’s Customer Operations team. As a Customer Operations Representative you will be on the front lines of executing daily operations for customers' shipments. You will build and schedule shipments in a timely manner and then track the shipment for delivery. MoLo prides ourselves on great customer service, therefore you will be responsible for escalating any issues and handling all incidents to ensure the shipment is serviced. This position is well suited for organized individuals who possess tremendous attention to detail and drive. With an extensive training and mentorship program, you will quickly become comfortable with the technology used, the transportation industry and how to operate customer accounts.

 

In order to provide the best service to our customers, we have three different shifts available. You will have the opportunity to note which shift you are available to work during the application. 

Shifts: 

Shift 1: Monday, Tuesday, Wednesday, Thursday & Friday from 8:00am - 5:00pm

Shift 2: Monday, Tuesday, Wednesday, Thursday & Friday from 12:00pm - 9:00pm

Shift 3: Thursday, Friday, Saturday, Sunday & Monday from 8:00am - 5:00pm

 

Why MoLo?

  • Casual and fun environment focused on teamwork
  • Extensive industry and technology training
  • Innovative mentorship and career development program
  • Competitive salary with monthly bonus opportunity
  • Comprehensive benefits package including 401(k) with company match

Requirements

What we’re looking for:

  • Strong communication and interpersonal skills, both written and verbal
  • Attention to detail and exceptional organizational skills
  • Self-motivated individual with proven issue resolution skills
  • Ability to work in a fast-paced, collaborative and results driven environment
  • Proficient in basic computer skills, including Microsoft Office (Outlook, Word, Excel)
  • Bachelor's degree preferred
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Technology we use

  • Product
  • Sales & Marketing
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SlackEmail

Location

Located in Chicago’s vibrant West Loop neighborhood, MoLo is surrounded by some of Chicago’s hippest bars and food markets- all near public transit.

An Insider's view of MoLo Solutions

What are some social events your company does?

MoLo loves any excuse to celebrate! Last year, our CEO threw an ice cream social to thank everyone for their hard work. We also held a MoLo Kids Holiday party with snacks and activities for the children of MoLo employees. I would say my favorite event though was our employee appreciation day where we had an employee appreciation wall in the office.

Iolanda

HR Generalist

What does your typical day look like?

On any given day I know that I’ll be working with my teammates and partner carriers to provide supply chain solutions for our customers’ freight. I know it will be fast-paced and challenging but at the same time extremely rewarding. Each day is a uniquely different mix of relationship building and learning opportunities that enables me to grow.

Art

Carrier Sales Representative

What makes someone successful on your team?

To be successful at MoLo, grit is a must. MoLo will give you the tools and take the time to teach you the industry, you just have to want it! If you are willing to put forth the effort, MoLo will take care of the rest.

Dan

Corporate Trainer

What is your vision for the company?

My vision for the company has been the same since we started the business in 2017: To create the best freight brokerage in the industry, a real home for our people, and a place where they can thrive while they grow their careers. We want to challenge the status quo and change what shippers and carrier partners think of the "traditional brokerage.

Will

VP, Strategic Partnerships

What are MoLo Solutions Perks + Benefits

Culture
Volunteer in local community
MoLo has a Philathropy Committee that is dedicated to putting good out in the world.
Partners with Nonprofits
Recently, we have partnered with Tails and Greater Chicago Food Depository.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions.
Family Medical Leave
Company sponsored family events
MoLo sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Our game room includes Video Games, Darts.
Stocked Kitchen
We provide healthy snacks, fresh fruit, and an array of beverages including a cold brew keg.
Some Meals Provided
Happy Hours
Recreational Clubs
MoLo sponsors co-ed sports leagues including Softball and Shuffleboard.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-many program, Career mentoring, Leadership mentoring.
Time allotted for learning
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