Customer Operations Representative (Summer 2020 Start Date) at MoLo Solutions

| Chicago
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Seeking better, doing better. Full of energy and constantly adapting. We are obsessed with growth. Growth of our company and growth of our employees. We’re an innovative startup, making a name for ourselves in the world of logistics. We pride ourselves on being transparent, personable and dedicated. Investing in our customers, carriers and employees is what differentiates us from the competition. Founded in 2017 with just three employees, MoLo boasts over 200 employees two years later. Located in the West Loop of Chicago, MoLo is not your run on the mill, cubicle city. You can find our CEO, President and founders sitting on the floor with the rest of the team. MoLo has an insatiable appetite for growth, relentless commitment to customer service and an incomparable work culture. Discover something different. Find your future at MoLo today. 

 

This individual should be an energetic, team oriented, and driven individual interested in taking the next step in their career. This position will be on the front lines of day to day customer execution, managing customer relationships over the phone and via email. This position is well suited for organized individuals who possess tremendous attention to detail and drive. With an extensive training and mentorship program, newer team members will quickly become comfortable with the technology used, the transportation industry, grasp how the company grew and cultivate customer relationships, which allows peer to peer coaching. This helps to create the fast paced, fun and dynamic work environment we experience every day.

 

Requirements

  • Manage the day to day operations of specific account(s) assigned to you
  • Learn the ins and outs of how the account operates and identify where there are opportunities to add value / grow our business
  • Manage issues and provide solutions internally and externally
  • Build and schedule shipments in a timely manner
  • Ensure the freight is ready to be sold by our carrier team
  • Quote spot business when ready
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Location

Located in Chicago’s vibrant West Loop neighborhood, MoLo is surrounded by some of Chicago’s hippest bars and food markets- all near public transit.

What are MoLo Solutions Perks + Benefits

Culture
Volunteer in local community
MoLo has a Philathropy Committee that is dedicated to putting good out in the world.
Partners with Nonprofits
Recently, we have partnered with Tails and Greater Chicago Food Depository.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Our game room includes Video Games, Darts.
Stocked Kitchen
We provide healthy snacks, fresh fruit, and an array of beverages including a cold brew keg.
Some Meals Provided
Happy Hours
Recreational Clubs
MoLo sponsors co-ed sports leagues including Softball and Shuffleboard.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-many program, Career mentoring, Leadership mentoring.
Time allotted for learning
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