Customer Operations Specialist (experienced)

| Chicago
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Description

About Us

Seeking better, doing better. Full of energy and constantly adapting. We are obsessed with growth. Growth of our company and growth of our employees. We’re an innovative startup, making a name for ourselves in the world of logistics. We pride ourselves on being transparent, personable and dedicated. Investing in our customers, carriers and employees is what differentiates us from the competition. Founded in 2017 with just three employees, MoLo boasts over 200 employees two years later. Located in the West Loop of Chicago, MoLo is not your run-of-the-mill, cubicle city. You can find our CEO, President and founders sitting on the floor with the rest of the team. MoLo has an insatiable appetite for growth, relentless commitment to customer service and an incomparable work culture. Discover something different. Find your future at MoLo today.

 

What will you be doing?

As a Customer Operations Specialist, you will use your industry experience to deliver excellent customer service to your accounts through proactive communication. By satisfying all freight obligations throughout the life cycle of each load, you will be ensuring MoLo’s service is in the best position to be successfully executed. You will proactively provide solutions for the customers' shipments and communicate with a sense of urgency with customer contacts to resolve issues. This position is well suited for organized individuals who possess tremendous attention to detail and drive.

 

Why MoLo?

  • Casual and fun environment focused on teamwork
  • Extensive industry and technology training
  • Innovative mentorship and career development program
  • Competitive salary with monthly bonus opportunity
  • Comprehensive benefits package including 401(k) with company match

Requirements

What we’re looking for:

  • 6+ months of transportation/logistics experience
  • Strong communication and interpersonal skills, both written and verbal
  • Attention to detail and exceptional organizational skills
  • Self-motivated individual with proven issue resolution skills
  • Ability to work in a fast-paced, collaborative and results driven environment
  • Solution oriented professional with a proven ability to deliver excellent customer service
  • Proficient in basic computer skills, including Microsoft Office (Outlook, Word, Excel)
  • Bachelor's degree preferred
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Technology we use

  • Product
  • Sales & Marketing
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SlackEmail

Location

Located in Chicago’s vibrant West Loop neighborhood, MoLo is surrounded by some of Chicago’s hippest bars and food markets- all near public transit.

An Insider's view of MoLo Solutions

What are some social events your company does?

MoLo loves any excuse to celebrate! Last year, our CEO threw an ice cream social to thank everyone for their hard work. We also held a MoLo Kids Holiday party with snacks and activities for the children of MoLo employees. I would say my favorite event though was our employee appreciation day where we had an employee appreciation wall in the office.

Iolanda

HR Generalist

What does your typical day look like?

On any given day I know that I’ll be working with my teammates and partner carriers to provide supply chain solutions for our customers’ freight. I know it will be fast-paced and challenging but at the same time extremely rewarding. Each day is a uniquely different mix of relationship building and learning opportunities that enables me to grow.

Art

Carrier Sales Representative

What makes someone successful on your team?

To be successful at MoLo, grit is a must. MoLo will give you the tools and take the time to teach you the industry, you just have to want it! If you are willing to put forth the effort, MoLo will take care of the rest.

Dan

Corporate Trainer

What is your vision for the company?

My vision for the company has been the same since we started the business in 2017: To create the best freight brokerage in the industry, a real home for our people, and a place where they can thrive while they grow their careers. We want to challenge the status quo and change what shippers and carrier partners think of the "traditional brokerage.

Will

VP, Strategic Partnerships

What are MoLo Solutions Perks + Benefits

Culture
Volunteer in local community
MoLo has a Philathropy Committee that is dedicated to putting good out in the world.
Partners with Nonprofits
Recently, we have partnered with Tails and Greater Chicago Food Depository.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
Our Diversity, Equity, and Inclusion Committee has four pillars of focus: Volunteering, Recruiting, Fundraising, and Education. We are leading the change we envision for our company and community.
Hiring Practices that Promote Diversity
We welcome, embrace and respect diversity of people, identities and cultures in our recruiting and hiring. We provide an equal opportunity for employment and career growth.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
We partner with Boon Health to continue to invest in the overall mental well-being of our employees. The free coaching sessions employ a goal-oriented, measurable approach to assist employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions.
Family Medical Leave
Company sponsored family events
MoLo sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Our game room includes Video Games, Darts.
Stocked Kitchen
We provide healthy snacks, fresh fruit, and an array of beverages including a cold brew keg.
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
MoLo sponsors co-ed sports leagues including Softball and Shuffleboard.
Fitness Subsidies
Home Office Stipend for Remote Employees
We provide all remote employees with equipment for their home office.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-many program, Career mentoring, Leadership mentoring.
Continuing Education stipend
We offer partial student loan reimbursement
Time allotted for learning
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