Customer Operations Specialist

Shipwell is fundamentally changing the shipping and logistics industry by building a connected platform that provides solutions for your entire supply chain. We are streamlining the way shippers, 3PLs, and carriers have operated for decades using ground-breaking technology to provide automation and workflow solutions in an established industry that comprises over 5% GDP. Shipwell created the first truly connected digital supply chain platform that provides real-time connectivity, visibility, automation, and bullet-proof APIs. We are a Series B startup that is backed by world-class investors, such as First Round Capital, Fifth Wall, and Georgian Partners. 

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us!

Customer Operations Specialist

As a Customer Operations Specialist, you will field calls and emails to and from our clients, their vendors and end-customers, and ensure day-to-day operational success. Working in our proprietary platform, you will help keep freight moving on-time and on-target for customers working around the world. Much of your time you will be tracking shipments, scheduling appointments, and trouble-shooting problems with specific loads. We are looking for someone willing to be dedicated to customer health and happiness!

When you get here

• You will complete a 2-4 week training and professional development program 
• Problem-solve through any issues that occur before, during or after transit
• Collect important paperwork from shippers and carriers 
• Enter detailed notes in to our proprietary platform system, recording the details of your work
• Make and receive calls with truck drivers, dock managers, and shipping coordinators
• Accurately and effectively work as part of the account management team to make sure our shippers and carriers are delighted with the Shipwell experience

Our Ideal Candidate

• Proven experience in a customer service role
• Excellent communication/presentation skills and ability to build relationships
• Effective and pleasant phone presence 
• Strong organizational and time-management skills
• The ability to multi-task with elite prioritization to not lose sight of the ultimate objective to succeed

• Experience working with Excel, Word, GSuite, and MacBooks

What we offer:

• 401k
• Career growth opportunities
• Friendly and inclusive company culture
• Team building events and company celebrations
• Competitive compensation with company stock options
• Company sponsored healthcare, dental, and vision insurance
• The kitchen is fully stocked with local coffee, drinks, and snacks
• An open work environment where everyone has a voice
• Subsidized gym, cell phone, learning and commuter reimbursements. Oh yeah, and entertainment reimbursement, we’ve got you covered!
• An exceptional team of passionate, bright, and inspirational coworkers