Customer Outreach Specialist
Envoy is looking for a Customer Outreach Specialist to join our fast-paced work environment. The perfect candidate will be a self-starter, have impeccable attention to detail and sense of urgency and deadline driven with a willingness to adapt to change. This role will report to the Manager, Revenue and Cash Management, and will have great visibility cross-departmentally across all functions of the organization.
You Will:
- Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers.
- Leverage understanding of customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment.
- Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Customer Relationship teams on driving quick and efficient resolution.
- Partner with Finance, Customer Experience, and Customer Relationship teams to proactively surface operational feedback and address process gaps/issues.
You Have:
- Bachelor's or Associate's degree
- 1-3 years of experience in a customer-facing role
- Passion for technology and bringing innovative tech products to new users; skilled at quickly learning and adopting new technology tools
- Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure
- Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand
- Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure
- Yearning to immerse yourself in learning a new industry and product to become an expert
Perks & Benefits:
- Extremely competitive and robust benefits through BCBS IL including telemedicine and mental health resources, and Principal Dental, Vision coverage
- 401k and company match which vests immediately
- Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 10 paid holidays per year
- 2 paid volunteer days
- Paid Parental Leave Program
- On-demand learning and development courses
- Product and industry training
- Stock options after one year of employment
- Growing social responsibility programs & partnerships
- Opportunity to work for an organization that changes lives every day!
Recent Community Recognition:
- Built in Chicago's 2020 & 2021 Best Places to Work
- Chicago Innovation Award Winner 2019
- ITA Industry Disrupter Winner 2019
Envoy Global is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief.
EOE AA M/F/Vet/Disability