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Customer Relationship Manager - Immigration Specialist

| Chicago

Envoy Global is on a mission to disrupt the global immigration process! Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals.

Every day, we are giving companies the tools they need to hire the best talent from around the world, send talent where it’s needed, and help support foreign workers and immigrants throughout the process. 

We’re a fast-growing, award-winning technology company, a leader in our space, and are backed by some of the country’s leading venture capital and growth equity firms.

This client facing, Immigration Specialist, is responsible for assisting Envoy's clients with a proactive approach to driving solutions to customer issues. Allowing for greater adoption and retention to improve service and growth for our customers.

As the face of our company to our customer(s), you will also embody the mission and culture of Envoy – to make it easier for people to work anywhere in the world. The ultimate objective of this role is: maintaining successful partnerships with our customers through ensuring data integrity and a seamless onboarding workflow.

 

You Will: 

  • Act as the main point of contact responsible for maintaining the quality of our client’s data, including both during the onboarding of new clients, and for existing clients; you will work closely with the accounts lead CRM, as well as GIA
  • Prioritize multiple responsibilities and deadlines
  • Track, monitor, and log evidence and documents for client cases
  • Act as a liaison with Global Immigration Associates (Envoy’s immigration partner firm - GIA) to provide customer(s) with the most up to date case information
  • Be a point of contact for the client during onboarding, including: 
    • Coordinating document transfer
    • Analyzing client Foreign National roster to ensure their employee profiles are created and all documentation is uploaded into the Envoy platform
    • Conducting training with both internal and external stakeholders
  • Work with the Customer Relationship Manager-Team Lead for training and understanding of project goal objectives
  • Proactively monitor data and reports through the Envoy Global portal
  • Organize Public Access Files in the Envoy Global portal

 

You Have: 

  • Bachelor's Degree, Immigration Paralegal experience
  • Minimum of two years of full-time immigration experience required (Employment Immigration Experience preferred)
  • Strong knowledge of procedural requirements for various types of non-immigrant and immigrant visas
  • Solid MS Word, Excel, spelling, grammar, and typing skills
  • Excellent verbal and written communication skills, including strong multitasking 
  • Ability to demonstrate analytical problem-solving skills within a fast-paced environment
  • Excellent attention to detail and organizational abilities
  • Achieved a high level of productivity with accuracy in former roles
  • Experience managing a large caseload (ability to work well under pressure and with tight deadlines)

 

Why Envoy?

  • Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
  • Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
  • Stock options following one year of employment
  • Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 9 paid holidays per year
  • Paid Parental Leave Program
  • Casual work environment
  • In-office company-paid gym membership with LifeStart Gym
  • Company sponsored lunches, happy hours, and events throughout the year
  • Healthy snacks & unlimited LaCroix
  • Monthly Product Lunch & Learns and ongoing Career Development/Training
  • Built In Chicago's 2019 Best Places to Work
  • Moxie Award Winner for Best Service Provider in 2015 and Most Disruptive Startup in 2016
  • Rated as one of the top 50 employers for Gen Y Emerging Talent in Chicago
  • Chicago Inno 50 of Fire – B2B Winner  
  • Growing social responsibility programs & partnerships
  • Opportunity to work for an organization that changes lives every day!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypescriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • Entity Framework Libraries
    • Ninject Libraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MVCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SQL AzureDatabases
    • SQL Databases
    • Cosmos DBDatabases
    • SQL Data Warehouse Databases
    • Google AnalyticsAnalytics
    • PowerBI Analytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • OutlookEmail
    • Salesforce Lead Gen

Location

The Loop is a vibrant area with all sorts of eateries, shops, & theaters! Plus, the office is easy to get to with various train and bus stops close by

An Insider's view of Envoy Global

What’s the vibe like in the office?

The vibe in our office is open and welcoming! We have a mixture of people from all over which makes day to day interactions truly enriching. We make sure to get to know one another; rather it be at our monthly All Hands meetings,or grabbing a cup of Cold Brew in the kitchen. Our vibe is to “vibe” with one another & make Envoy one big happy family!

Bri

Office Manager & Executive Assistant

How do you collaborate with other teams in the company?

The marketing team at Envoy gets the opportunity to work with nearly every other team in the company to create exciting content and resources for customers and prospects. Collaborating across sales, product development and other departments really improves the quality of our work and fosters a great culture.

Nidhi M.

Content Marketing Associate

What does career growth look like on your team?

Career growth is about carrying a sense of urgency and accountability at all times. Build your career by finding the opportunity and not waiting for the opportunity to find you. It’s important to drive change amongst your team, company, but most importantly – yourself.

Mike H.

Sales Director

How do your team's ideas influence the company's direction?

Our semimonthly All Hands Meetings allow employees to see how the company is doing and ask questions in real time to members of leadership. One of our core values is our ability to be candid: we have pulse surveys, manager meetings, hackathons, and encourage all employees to bring up questions and suggestions to any member of leadership.

Lindsay Dagiantis

Vice President, HR

What makes someone successful on your team?

At Envoy, success comes in many forms, but the one that stands out is someone being responsive and thorough. We all have great ideas, passionate about the industry, but when it comes down to it, getting the job done quickly and thoroughly allows us to build a great foundation for an even better product and workplace.

Kristina M.

Accountant

What are Envoy Global Perks + Benefits

Envoy Global Benefits Overview

•Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
•Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
•Stock options after one year of employment
•Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 9 paid holidays per year
•Paid Parental Leave Program
•Casual work environment
•In-office company-paid gym membership with LifeStart Gym
•Company sponsored lunches, happy hours, and events throughout the year
•Healthy snacks & unlimited LaCroix
•Monthly Product Lunch & Learns and ongoing Career Development/Training
•Built In Chicago’s 2019 Best Places to Work
•ITA Industry Disrupter Winner 2019
•Rated as one of the top 50 employers for Gen Y Emerging Talent in Chicago
•Chicago Inno 50 of Fire – B2B Winner
•Growing social responsibility programs & partnerships
•Opportunity to work for an organization that changes lives every day!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Options Program
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
18 days of PTO + 2 "Floating" days
Paid Volunteer Time
Sabbatical
Envoy offers full-time employees with seven years of continued service the opportunity to take a four-week paid sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We provide thorough and ongoing training. Highly competitive medical, dental, and vision insurance with an option for PPO or HMO. Regular opportunities to interact with co-workers through social events, intramurals, and collaborative projects. Fully stocked kitchen, including unlimited snacks, coffee, tea, and all of the flavored LaCroix you can handle!

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