Customer Relationship Specialists
Location: Remote, West Coast
Envoy Global is on a mission to disrupt the global immigration process! Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals.
Working alongside our affiliated law firm, Corporate Immigration Partners , we are giving companies the tools they need to hire the best talent from around the world, send talent where it's needed, and help support foreign workers and immigrants throughout the process. We're a fast-growing, award-winning technology company, a leader in our space and are backed by some of the country's leading venture capital and growth equity firms.
Due to rapid business growth , we are seeking several Customer Relationship Specialists to join our all-star Client Relationship Management team. The CRM team is focused on maintaining, servicing, and growing our business within our 1000+ B2B customers. These customers range from fast-growth start-ups - to Fortune100 companies. The CRM team is 100% customer driven with a mission to develop strong relationships with stakeholders and our customers (typically with HR leaders). The team also helps to manage the day-to-day customer needs and identifies opportunities to grow the Envoy Global business.
Our CRS staff, is therefore critical to our CRM team, and overall business success. Our CRS team members are responsible for supporting the day-to-day needs of our customers. Attention to detail, fast action, rapid problem-solving, and a 100% customer-first mindset are critical to success in this role. You will work in a collaborative team environment and support our CRM leads across multiple clients and across different industries.
These are excellent roles that will enable you to gain a deep understanding of our customer needs and our technology platform , and provide you with the unique opportunity to work with a leading, innovative legal tech company.
High achievers will progress into other CRM team roles...
As one of our successful candidates, you will be responsible for:

• Applying your US Immigration Paralegal experience to help to steer customer/client enquiries
• Opening cases for customers, as requested by the CRM team, or legal team(s)
• Becoming an expert at completing client questionnaires, by reviewing past cases and/or documentation
• Running reports as requested by the CRM team and becoming an expert at formatting documents, vlookups, etc.
• Scheduling meetings and attorney calls as needed
• Utilizing our Zendesk software to enter adjustments, as needed
• Proactivly thinking and problem-solving regarding issues or improvements that need to be resolved
• Sharing knowledge of MS Excel, reporting, etc. with the CRM team via relevant, and productive meetings
• Escalating product improvements/issues to the product support team as needed

To be eligible to apply for this role, you must possess the following:

• Minimum of 1+ years of experience as a paralegal within the immigration space - this is essential
• Genuine desire to provide an outstanding customer experience along with the willingness to consistently go above and beyond
• Passion for technology and bringing innovative tech products to new users, along with a quick ability to learn and adopt new technology tools within a fast-paced environment
• Eagerness to learn the many duties of a CRM and then apply the training you have been provided to real case issues
• Intrinsic motivation, and persistence to pro-actively solve customer problems, whilst remaining calm under pressure
• Desire to immerse yourself in learning a new industry and product to become a subject matter expert

In return, you will gain the satisfaction of knowing that you are positively impacting the world of global immigration with your customer-first approach. You will work for a Company that is fun, friendly and 'gives back' to the community. Excellent staff benefits and perks available!
To APPLY, please forward your updated resume for consideration.
Envoy is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. EOE AA M/F/Vet/Disability
During the COVID-19 pandemic, Envoy Global has several safety protocols in place to protect employees, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.