We’re looking for a Customer Relationship Specialist (Jr. CRM) to join our all-star Client Relationship Management team! The CRM team is focused on maintaining and growing our business within our 1000+ B2B customers. These customers range from fast-growth start-ups to Fortune100 companies. The team is 100% customer driven with a mission to develop strong relationships with stakeholders at our customers (typically with HR leaders). As a CRS, you are a critical team member of the CRM team. You will be responsible for supporting the day-to-day needs of our customers. Attention to detail, fast action, rapid problem-solving, and a 100% customer-first mindset are critical to success in this role. Activities will include supporting customer data, analysis, and reporting needs, updating Salesforce records, coordinating customer/attorney calls, and more. You will work in a collaborative team environment and support our CRM Team Lead across multiple clients across a variety of industries. This is not only an excellent role to gain a deep understanding of our customer needs and our technology platform, but also a unique opportunity to work at a leading legal tech company! High achievers will progress into other CRM team roles. You Have: - Passion for technology, working in a fast-paced, high performing company, and bringing innovative tech products to new users
- Motivation, drive, and persistence to pro-actively solve customer problems while remaining calm under pressure
- A desire to immerse yourself in learning a new industry and product to become a subject matter expert
- Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand
- Experience as a paralegal within the Immigration space (not required)
Why Envoy? - Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
- Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
- Stock options after one year of employment
- Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 9 paid holidays per year
- Paid Parental Leave Program
- Casual work environment
- In-office company-paid gym membership with LifeStart Gym
- Company sponsored lunches, happy hours, and events throughout the year
- Healthy snacks & unlimited LaCroix
- Monthly Product Lunch & Learns and ongoing Career Development/Training
- Rated as one of the top 50 employers for Gen Y Emerging Talent in Chicago
- Chicago Inno 50 of Fire – B2B Winner
- Growing social responsibility programs & partnerships
- Opportunity to work for an organization that changes lives every day!
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