Customer Service Agent
At Kin, we’re looking for self-motivated thinkers ready to make a change for our customers. We value tackling challenges and breaking down walls – but being chill about it.
Kin Insurance is an insur-tech startup that sells affordable, user-friendly homeowners insurance. Unlike many startups that gather users and figure out how to be profitable later, we’re selling a product that homeowners need and depend on now. We’re innovating in an industry largely untouched by tech, so we’re always thinking big.
We believe autonomy is key to job satisfaction, which is why we say the person closest to the problem should solve it. We trust in our team to manage their own projects and time. If you want the chance to develop your skills, work with some of the best minds in the industry, and see what you’re really capable of, come learn and grow with us.
So, what’s the role?
You’re the first line of defense for our customers: you’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It’s important you’re knowledgeable in the property insurance space, so we’ll help you obtain your P&C license.
When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and it’s important we make changes in real time.
A day in the life could include:
•Interacting with current policyholders via phone, email, and chat
•Contacting customers banks/mortgage to obtain additional details
•Creating/updating policies for customers to review
•Submitting payments/issuing refunds
•Asking for additional documentation
I’ve got the skills...but do I have the necessary ones?
•Superior customer service skills
•Empathy towards others
•Ability to work in a fast paced environment with limited structure
•Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
•A need for efficiency, always looking for ways to make processes better
•Bilingual Spanish speaker a plus, but not required
Oh, and don’t worry, we’ve got you covered.
Being in the insurance industry, we recognize the importance of comprehensive benefits for you and your family. That’s why we provide a variety of options and coverage levels to customize a plan that’s right for you.
•Commuter Benefit Plans
•Flex Spending Accounts
•Onsite gym membership
•Company provided lunch several times a month
•Rotating option of snacks, daily
•Sodas, unlimited flavored waters, coffee
These are just some of the benefits and perks we provide!
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