Customer Service Associate at Farmer's Fridge

| Chicago
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Schedule: 5 days a week

Shift: 9:00 AM - 5:00 PM

Part Time to Full Time

Location: Corporate Office

About Us:

Farmer’s Fridge started with an idea in Chicago: make fresh, healthy food as accessible as a candy bar. Our handcrafted meals are delivered daily to over 200 smart fridges and can be conveniently purchased with a credit card or using our app. This is only possible because of our team of people: techies, logistical geniuses, folks who lovingly curate the food among many others.

Our people are friendly and are gifted with grit and passion. That’s exemplified in our work environment where things are always shifting. Forget open-door policies; we have an open layout where you can hear and see everything that’s going on.

And just like our open layout, we value an open mind, dedication to work, and a collaborative spirit. We hire based on those characteristics, our business’ needs, and your qualifications. We do not tolerate discrimination or harassment of any kind — in the hiring process or in the workplace.

Check out our BuiltIn Chicago page to see what it’s like to work here: https://www.builtinchicago.org/company/farmers-fridge

About this job:

You will be our voice to our customers. In fact, you may be the only human interaction our customers have with Farmer’s Fridge! You will be the liaison for our customers; providing quick solutions while also relaying their ideas and problems so we can continually improve from the inside.

  • Answer about 10-15 calls and 80 emails a day regarding purchase issues and answer general questions
  • Work closely with your manager and cross-functionally with all teams, especially Menu, User Experience and Tech
  • You’ll have the freedom to test different approaches with our customers to see what resonates and has them returning for another meal!
  • Success will be measured by the number of satisfied customer resolutions you facilitate

Personal characteristics:

  • Empathetic. Customers need to feel heard and come away feeling great about us because of your interaction with them.
  • Flexible. You roll with the punches. Long established plans change? That’s cool with you! We’re a quickly growing start-up and the most pervasive quality of our people is adaptable.
  • Problem Solver. Customers might surprise you with their concerns and it’s up to you to provide a solution AND to use that information to guide us on a path of continuous improvement.
  • Passionate. Your mission is to respond to customers quickly, build rapport, and resolve their issues so that they can enjoy their meals. You have to be driven to make things right.
  • Collaborative. You won’t be alone! We’ll work as a team to figure out a lot of this stuff.

Necessary knowledge, skills and experience:

  • 2+ years customer support experience (restaurants, retail, etc.)
  • Excellent verbal and writing skills

Benefits:

  • Traditional benefits for full-time hourly: Health, Dental, Vision, Life, Short Term and Long Term Disability
  • 10 paid floating holidays
  • Generous paid time off policy
  • Daily Farmer’s Fridge meal provided
  • Regular team celebrations for company milestones and other special events

Farmer’s Fridge is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

View our disclosures related to External Agencies and Applicants below: https://www.farmersfridge.com/careerdisclosures

You will receive an auto-reply confirming that we've received your application. Thanks for your interest in Farmer’s Fridge!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • AWSFrameworks
    • ServerlessFrameworks
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
    • IntercomCRM
    • SalesforceCRM
    • MailChimpEmail
    • IntercomEmail

Location

Located in the Kinzie Industrial Corridor, we’re at the epicenter of the startup community. Find coffee shops, breweries, and inspiration all around.

An Insider's view of Farmer's Fridge

What are some social events your company does?

Working at a start-up can be a roller coaster, so we do our best to balance work & play. We have regular get-togethers including happy hours, mixers, and impromptu outings to celebrate the wins at the many restaurants & breweries in the area. We also throw a mean party, are 2018 kickball league champions and have yoga classes in the office monthly.

Eden

Revenue & Sustainability Manager

What does your typical day look like?

Given the fast-paced environment at the Fridge, things change so quickly around here. Each day comes with new projects and priorities - and no two days look the same. From meetings and calls to strategizing with the team, and travel, in the two years I've been here, it's safe to say that each day is different.

Syed Shah

Head of Expansion

What makes someone successful on your team?

In a space dominated by big food players, we are building something truly innovative, and the response from the community reaffirms that we're on our way to helping people live healthier, happier lives. Challenges are met with optimism and passion instead of deep sighs and frustration, and the team really bands together to achieve shared goals.

Caroline

Director of Operations Systems

What is your vision for the company?

Farmer's Fridge aims to make fresh, healthy food as accessible as a candy bar. We are on a mission to improve public health through better access to delicious, nutritious food.

Luke

Founder & CEO

How would you describe the company’s work-life balance?

I love coming to a place where my coworkers are supportive of my trials as a working Mom. Where time is made for quiet, uninterrupted work with weekly clarity breaks. Where we are fully supported in our projects. I get to bring all of myself to work, the Mom, the food lover, and the runner—and feel like each part is appreciated and celebrated!

Sarah

Customer Development Manager

What are Farmer's Fridge Perks + Benefits

Farmer's Fridge Benefits Overview

Benefits at Farmer's Fridge:

Happier Weekdays - Walking into the office should fill you with joy, not dread. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity and inquiry; there's no hierarchy here when we're all swapping ideas around the cold brew tap.

Never run on empty - Daily Farmer's Fridge meal, Monday bagels, draft cold brew, office snacks, and Friday happy hours are just some of the offerings to make sure you aren't distracted by a growling stomach.

Take a break - Check out what new products Chef is testing in the R&D kitchen, challenge a coworker to a game of Fridgeopology, rally a spontaneous happy hour at Goose Island down the street, start a heated debate on the best M&M flavor with a poll in Slack, or jump in on a team kickball game!

Innovate & Elevate - We're all teachers and learners. You'll grow, and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the bottom line. Own it. Literally - with company equity you have the opportunity to share directly in our success. You can also participate in our 401(k) plan that includes a company match with immediate vesting.

Culture
Volunteer in local community
We love to engage with our community and participate in events that are aligned with our mission
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Regular team celebrations for company milestones and other special events.
Free Daily Meals
Daily Fridge credits!
Stocked Kitchen
We have snacks and drinks available.
Happy Hours
Recreational Clubs
Our sports leagues fuel teamwork and collaboration with a healthy dose of fun competition.

Additional Perks + Benefits

If all of this sounds good to you, take a look at our current openings!

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