Trunk Club
Chicago, IL

Customer Service Associate

| Chicago

Working for Trunk Club

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!

Who we are

At Trunk Club, we’re building the future of retail, enabled through a personalized styling experience. Our Trunk Club Service Associates play a critical role for delivering an exceptional service experience. We are the front lines, providing support to customers through email, phones, and chat. We are empowered to delight and surprise our members and given the opportunity to grow within the company.

Responsibilities

  • Manage customer interactions, solve problems, go above and beyond, and never say no
  • Provide remarkable support to our growing sales team
  • Collaborate with internal departments to advocate for our members
  • Master Salesforce and other internal systems to work efficiently and effectively
  • Generate new ideas and processes that will help scale our business
  • Manage inbound support channels via email, phone, and chat
  • Coordinate logistics of trunk deliveries and returns via UPS
  • Delight people with unbelievably considerate care and attention to detail

How we work

  • With others. Work closely with our customers, sales team and cross-functional teams at Trunk Club.
  • With transparency. We have an open team room. No cubicles, no private offices.
  • With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.
  • With pride. We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs.

A few of our perks

  • A location in the popular Chicago River North neighborhood
  • A comprehensive training program
  • State of the art office environment
  • Social environment with built-in bars, a rooftop view, and our very own coffee shop!

Who you are

  • A customer service expert. You love helping others and creating positive experiences
  • A team player. You’re team oriented and value long-lasting relationships
  • A great listener. And you’re also highly comfortable articulating your point of view
  • An organizer. You routinely plan your day and organize your life and juggle several tasks at once.
  • An empathizer. You are deeply empathetic to the problems of others.

 What your background may look like

  • 1-3 years of customer service experience, call center experience a plus
  • Proficient with Microsoft Word and Excel and have intermediate technical skills
  • Tech savvy with experience using Salesforce is a plus
  • Experience working in a chaotic environment and working well under pressure
  • Experience solving complex customer problems
  • A track record of having a positive attitude with the ability to adapt quickly to change

Scheduling and hours

  • For consideration you must be available nights and weekends and open to working some holidays
  • We can be flexible around school and second job schedules
  • For consideration please submit a cover letter telling us how you would provide world-class customer service and how you like to stand out in a crowd

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

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Where we are

Located in the popular River North neighborhood in Chicago, our HQ Clubhouse and offices are easily accessible to public transportation.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • SwiftLibraries
    • AngularJSFrameworks
    • Sinatra, Sidekiq, ES6Frameworks
    • PostgreSQLDatabases
    • RedisDatabases
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What are Trunk Club Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

On-site coffee bar with barista and snacks • Full bar • Rooftop with city views • Did we mention Nordstrom & Trunk Club merchandise discounts?

Jobs at Trunk Club
22

All Jobs
All Jobs
Data + Analytics
Dev + Engineer
HR
Marketing
Product
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Technical Recruiter, Talent Acquisition

Trunk Club
Chicago
20 hours ago
+17
As a People Team at Trunk Club, we espouse and encourage innovation, adaptability, accountability, knowledge, and collaboration in each other and in everything we do. We encompass a dynamic group of individuals dedicated to an amazing employee experience and a deep sense of teamwork.

Senior Data Scientist

Trunk Club
Chicago
20 hours ago
+17
Developing and maintaining Machine Learning infrastructure that powers our ranking models, member apps, inventory classification, etc. Our preferred language is Python and you'll regularly be working with real-time information from Kafka streaming systems. Researching, developing, and implementing predictive algorithms using various regression techniques, deploying them as real-time APIs in our micro-service infrastructure. Utilizing Natural Language Processing to understand text content across products, including reviews and interactions between users, stylists, and products. Using Computer Vision (OpenCV) for image content analysis of novel and existing clothing items: classification, quality, attractiveness, similarity, extraction of features for ranking models. Identifying suspicious transactions and malicious users for Fraud. Can you beat SaaS fraud platforms? We’re betting so. Determining the optimal inventory levels to help us effectively manage inventory needs while meeting revenue goals. Using a range of clustering techniques to identify latent clusters of customers based on purchases, demographics, styles, etc. Brainstorming new tools to help minimize the risk of experimenting with new algorithms.

Quality Analyst

Trunk Club
Chicago
1 day ago
+17
At Trunk Club, we're building the future of retail, enabled through technology. We have a strong culture of curiosity and collaboration. The Quality team works hand-in-hand with the other engineering teams and the rest of the business to build technology that helps scale, support, and enable the business to succeed. As a Quality Analyst, you will be working on manual testing and be able to touch on automation from our talented Software Development in Test (SDET) team. You’ll see languages and technologies like Java, Selenium, Ruby, Javascript, Sinatra, Sidekiq, Swift, Python, ES6, React, Postgres, Redis, and Kafka.

Senior Brand Marketing Manager

Trunk Club
Chicago
1 day ago
+17
Lead a team of brand marketers and channel owners to drive and evolve Trunk Club offerings. Bring thought leadership and strategy to deliver product messaging & positioning, value props, and go-to-market programs for sales teams. Partner with cross functional partners to develop and execute product positioning and messaging that differentiates TC’s products in the market. Leverage expertise in POEM with notable experience in web, mobile, email, influencer and paid channels Market intelligence - be the experts on your customers, partnering with agencies and the Consumer Insights team to meet market needs. Responsible for delivering against KPI’s - develop scorecards and metrics to understand the health of TC’s sales channels and tactics. Ensure sales is highly engaged in marketing programs, communicated with, and inputting into how we are approaching our plans.

Senior Data Engineer

Trunk Club
Chicago
3 days ago
+17
At Trunk Club, we're building the future of retail, enabled through technology. On the Data Services team, we believe data has the power to drive the business forward, and we push every day to enable data-driven decisions across all aspects of the organization. We have hundreds of data sources, a robust enterprise data warehouse and use Tableau for visual analytics. Some of the tools and platforms we work with are Python, SQL, AWS, Spark, R and many other open-source technologies.

Strategy Analyst, Media Insights

Trunk Club
Chicago
5 days ago
+17
Analyze and understand the effectiveness of our media marketing - both for new customer acquisition and existing customer engagement. Collaborate with internal media team and external agency partners to optimize our media strategy. Perform detailed analysis of large quantities of quantitative & qualitative data in order to gain insight into overall customer behavior, click-thru, conversion, service experience and subsequent lifetime engagements/value. Partner with FP&A team to ensure alignment between forecasting and media plans, incorporating recent results and opportunities. Prepare and present value added analytical reports to department and/or senior management. Be the thought leader on measurement methods for campaign evaluation, including last click and multi touch attribution. 

SEO Strategist, Content & Optimization

Trunk Club
Chicago
6 days ago
+17
Be responsible for growing overall visibility of Trunkclub.com in SERPs and driving productive incremental traffic to the site. Develop and manage SEO + SEM strategy for SERP presence, partnering with SEO agency and internal media team . Continually develop site UX and content recommendations to improve customer experience, drive conversions and inbound content traffic. Be data driven in all content, SEO, UX and site update recommendations with ability to partner across multiple teams in collaborative and open communication.

Principal Engineer

Trunk Club
Chicago
6 days ago
+17
Play a leading role in the design, development and deployment of critical, large scale products including new product launches. Proactively get involved resolving production issues and outages regardless of the products affected. When leading an effort you follow up with all parties involved to verify the issue has been resolved and communicate with external groups. Keep up to date with trends in the industry and how it could impact our architecture. Actively work with the members of your team to increase the knowledge and improve the quality of their work product. Mentor junior team members on the best coding techniques and how/why coding standards fit into architecture goals. Educate team members how to diagnose and resolve production issues, teach them how to use our toolset to identify and resolve those issues. Work closely with Product Managers to translate business needs into technical architecture. Advise on competing technologies and patterns in order to build consensus around common solutions across the engineering organization.

Manager, Research

Trunk Club
Chicago
1 week ago
+17
Working for Trunk Club When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our

HR Manager, Sales & Operations (HRBP)

Trunk Club
Chicago
1 week ago
+17
As a People Team at Trunk Club, we support and encourage innovation, adaptability, accountability, knowledge, and collaboration in each other and in everything we do. We encompass a dynamic group of individuals dedicated to an amazing employee experience and a deep sense of teamwork. The HR Manager acts as a functional leader of the team and strategic partner to the line by embedding corporate HR strategy into day-to-day work and providing professional HR guidance and support to client groups with the objective of adding value to the business.

Product Manager

Trunk Club
Chicago
1 week ago
+17
Define a 1-3 year product vision that supports Trunk Club’s strategic objectives with the ability to continuously adapt based on the changing business and industry landscape, with a constant focus on delivering customer and business value. Build and maintain a 12 month roadmap that communicates the focus and direction of the product, while developing a strong backlog of products/features that will help achieve the product vision by delighting the customer and providing strong business value. Demonstrate a deep knowledge of customer needs and develop a customer feedback pipeline in order to develop a strong backlog of products and features that will delight the customer and strengthen the Trunk Club value proposition. Lead a cross functional product team through the entire product development lifecycle (from discovery to delivery) in order to ensure that quality products and features are delivered to market as quickly as possible. Build an environment conducive to forming a high performing team. Motivate the team by ensuring all team members understand the product vision, roadmap prioritization, and the value and objectives of all features being worked on, and effectively communicate how the product vision and roadmap links to Trunk Club’s strategic direction.

iOS Engineer

Trunk Club
Chicago
1 week ago
+17
At Trunk Club, we're building the future of retail, enabled through technology. We have a strong culture of being curious and collaborating. You’ll see languages and technologies like Ruby, Javascript, Sinatra, Sidekiq, Swift, Python, ES6, React, Postgres, Redis, and Kafka. As part of the customer team, you’ll work on our iOS app to create a unique and robust styling experience for our customers. We are looking for developers with a strong background in Swift and experience with Objective-C. Our ideal iOS developer feels comfortable working with engineers in other areas of our stack and may even contribute to those areas.

HR Business Partner (HRBP) - Technology

Trunk Club
Chicago
1 week ago
+17
Working for Trunk Club When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our

Data Scientist

Trunk Club
Chicago
1 week ago
+17
Working for Trunk Club When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our

Human Resources Advisor

Trunk Club
Chicago
1 week ago
+17
We are a close knit HR team focused on providing the best possible experience for all prospective candidates and current employees. We act as a strategic business partner to leaders across the company to assist in all of their human resource needs. With our ever growing goals, we are highly proactive in nature. Be prepared to take on an exciting challenge!

Data Engineer

Trunk Club
Chicago
1 week ago
+17
Working for Trunk Club When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!

Android Developer

Trunk Club
Chicago
1 week ago
+17
You have extensive knowledge in Android software development. You have a strong background in Javascript and/or Ruby. You have experience with RxJava, Dagger 2 and unit testing. You have experience building high-performance, large-scale applications and reliable software. You have genuine excitement and curiosity for constant learning. You have solid coding chops and strive to use the best tool for the job.

Senior DevOps Engineer

Trunk Club
Chicago
1 week ago
+17
Building cloud-based infrastructure in AWS. Designing and creating services and system architecture. Collaborating with Engineering, QA and and Data Services teams to ensure top-notch deployments. Establishing our next-generation infrastructure using container-based deployment (Docker) and microservices. Brainstorming and contributing ideas to our technology, algorithms, and products. Creating amazing user experiences for both internal and external customers. We collaborate with Engineering, QA, and Data Services teams on the daily through multiple communication channels, including ChatOps.

Senior Software Engineer

Trunk Club
Chicago
1 week ago
+17
Building robust and scalable software. Designing and creating services and system architecture. Helping improve our code quality through writing unit tests, automation, and conducting code reviews. Working with the product and design teams to understand end-user requirements, formulate use cases, and translating learnings into a pragmatic and effective technical solution. Brainstorming and contributing ideas to our technology, algorithms, and products. Creating amazing user experiences for both internal and external customers.

Senior Front-End Engineer

Trunk Club
Chicago
1 week ago
+17
You have sizable experience architecting and shipping performant customer-facing single-page Javascript applications (with or without frameworks, such as React, Angular, or Ember.js). You have sizable experience working with designers to create and maintain style guides & CSS standards across different applications. You appreciate and advocate for web standards and accessibility (e.g. WCAG Standards, screen reader support, semantic HTML). You're excited to play a critical role in helping drive internal technical initiatives to enhance end-user and developer experience (w.g. build & deployment mechanisms, Progressive Web Apps). You are passionate about building employee-facing internal tools. You get excited about functional programming, Redux, React, Flux, ES6+, CSS Modules, and Webpack. You'd love to talk about these over lunch. This is what excites us too, and what we use every day.

Associate Product Manager

Trunk Club
Chicago
1 week ago
Work with product leadership to understand the product vision and strategy to help identify feature and experience recommendations to improve the product in a way that helps realize that vision. Actively participate in the product discovery process to define and prioritize the product backlog through customer and data-informed decision making. Work directly with internal and external customers to cultivate a deep understanding of their needs and paint points in order to advocate for solutions that solve problems and delight those customers. Partner with product leadership to develop a strong backlog of products/features that will both delight the customer and provide strong business value. Work with cross functional stakeholders and disciplines to understand the business landscape in order to identify and interpret problems and opportunities to solve to improve the customer experience and drive business performance .

Sr/Director of Data Science

Trunk Club
Chicago
1 week ago
As the Sr/Director of Data Science you will be instrumental in helping Trunk Club achieve its mission to get the right clothes, to the right person, at the right time. In order to be successful you will consider yourself to be an entrepreneur, champion of data science, and storyteller. Data Science helps drive Trunk Club and you will lead this team. Our data scientists dive into readily accessible data and tools thanks to our diligent data engineering team. Our stack provides data scientists the capability to easily turn an algorithm into an API, and run follow-up A/B tests using a range of multivariate models at your disposal. Every team relies not only on the data insights collected, but more importantly in the clever ways that this team presents it at every step in our experience.