Customer Service Coordinator

| West Suburbs
Please send resumes to [email protected]
Apply now

Join Our Team!

This is an exciting opportunity to join Nexgen Packaging as a Customer Service Coordinator! We are seeking a candidate that is a self-starter, with excellent people skills and an outgoing personality. If this is you, then let’s meet! At Nexgen Packaging we are building a team of talented, experienced, and creative individuals! We embrace independent thinking self-starters who are looking to be part of a hard-working team that enjoys what they do. We are committed to investing in our employees’ growth and creating career opportunities for everyone at Nexgen. If this sounds like a team you’d like to join, then let’s meet!

We are changing how companies leverage technology to manufacture and manage supply chain. We have created a software platform to optimize, organize, and digitize customers’ portfolios. Considered the industry’s leading technology platform, over 10,000 brands and manufacturers globally use the Nexgen platform. Our customers include both traditional retailers like Converse, J Crew, Chico’s, and Kate Spade and emerging companies like StitchFix, Bonobos, and Fabletics that are changing the retail landscape.

Our Commitment to You:

We will provide a space that:

  • Embraces forward thinking,
  • Values employees’ contribution,
  • Drives personal growth, and
  • Recognizes the value of quality of work and quality of life.

We love to see our employees grow, embrace the entrepreneurial spirit, and demonstrate a willingness to contribute to our company’s successes. We are committed to providing rewarding experiences and helping our employees achieve their career and personal goals.

About the Role:

 

Nexgen is seeking an experienced and high-energy Customer Service Professional. You will be primarily responsible for providing customer service internally and externally for all products of labels, tags and various other retail packaging product lines by performing duties as listed below. You will be responsible for using resources available to you to “wow” our customers!

 

Responsibilities:

  • Assists customers in any capacity necessary to move orders through the system quickly and efficiently
  • Review and process production orders through the Ecom system to print shop
  • Ensure payment received before processing orders for pre-pay customers
  • Back up support of product development
  • Assign log in and passwords for new customer profiles in Ecom and send out new welcome packets with credentials and user documentation.
  • Assists customer w/ orders, answering questions, tracking information, use of Online Ecom ordering website, contact information etc.
  • Review all customer issues or concerns regarding order processing or quality and notify appropriate department to resolve as needed
  • Enter manual orders in Ecom
  • Enter master customer bulk orders into Ecom
  • Assist sales team in running necessary reports as requested.
  • Answer phones
  • Assist with operational needs, including filing, inventory management, purchasing, process review, and customer presentations.
  • Performs other duties as assigned

 

Ideally, We’d Like You to Have:

 

Required Skills/ Experience 

  • Bachelor’s degree is preferred, but not required
  • Minimum of 1 Year of relevant work experience in a similar role
  • Excellent interpersonal skills
  • Ability to prioritize, analyze and problem solve
  • Strong organizational and planning skills
  • Project management skills
  • Excellent customer service skills

 

About Us:

 

A team of four entrepreneurs and industry veterans founded Nexgen in 2006. They knew they could build a great company that could help retailers with their branding solutions by leveraging state-of-the-art technology, exceptional employees, and an outstanding work environment. We pride ourselves on exceeding customers’ expectations by listening to their needs and executing on our commitments. This approach has led to industry-leading growth for Nexgen and our team. Since our founding we have grown to over 600 employees globally, with shipments of over 3 billion products a year!

 

 

Read Full Job Description
Please send resumes to [email protected]
Apply now
loading ...
Emailed

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • AngularJSFrameworks
    • ASP.NETFrameworks

Location

Our company is in a trendy area, minutes from Oak Brook and Yorktown shopping locations. Plus, the office is close to all major expressways.

What are Nexgen Packaging Perks + Benefits

Nexgen Packaging Benefits Overview

We are committed to providing flexible requirements ensuring our employees have a great work/life balance! We additionally offer medical, dental, vision benefits along with a competitive 401(K) program.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Nexgen's health insurance policy covers up to __80_% of out of pocket expenses.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Nexgen Packaging's 401(K) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Nexgen Packaging provides employees with a 401(k) matching plan managed by Voya Financial. We match 25% of contributions up to 6% of an employee's annual gross pay.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Nexgen Packaging provides employees with a flexible work schedule that includes Summer hours, Flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 4 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
More Jobs at Nexgen Packaging6 open jobs
All Jobs
Design + UX
Dev + Engineer
Marketing
Operations
Product
Operations
new
West Suburbs
Developer
new
West Suburbs
Marketing
new
West Suburbs
Product
new
West Suburbs
Design + UX
new
West Suburbs
Design + UX
new
West Suburbs
Please send resumes to [email protected]
Apply now
Save job
loading ...
Emailed
View Nexgen Packaging's full profileSee more Nexgen Packaging jobs