Customer Service - Event Expert (Chicago)

| Chicago

The Opportunity
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events every year. Experiences Matter
. The importance of them is expanding rapidly as the industry continues to grow year over year. Working at Vivid Seats puts you front and center at the opportunity to scale our best in class platform that allow our fans to sit closer and see more.
At Vivid Seats, we recognize great talent
and support a meritocracy that rewards ambitious, hard-working employees with opportunities for advancement throughout the company. Throughout the organization you'll find countless and unique examples of driven Contact Center employees forging a path that they are passionate about – Starting as a Customer Service Representative and over time growing to lead some of our largest and most innovative departments within the organization. Our Contact Center has been the starting platform for our employee's careers, many who are now recognized as experts in the live event industry!
As a Customer Service Event Expert
, you have the opportunity to engage with hundreds of customers over a shared passion for live events. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates. You will be on the front lines of representing the Vivid Seats brand, helping to ensure that our fans get the right seats at the right price. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. You will wake up every day motivated to provide the best ticket experience in the industry, knowing that you are contributing to success of the organization while also helping to create the memories that will last a lifetime.
We believe learning and success go hand in hand
. That is why we are dedicated to providing training curriculum and platforms that help every employee meet their unique development goals. Our company continues to see unprecedented growth and we are committed to enabling our team to grow with us.
To be Successful, You'll Need

  • A proven career in a customer service oriented role
  • Solution-oriented, patient and friendly attitude with a drive to take on new challenges and learn
  • Comfort working on a computer and the ability to type 50+ words per minute
  • Ability to show empathy toward customer concerns
  • Maintain professionalism and positively represent the Vivid Seats' brand
  • Willingness to work flexible schedule - some weekend and evening shifts are required
  • High school diploma or equivalent
  • Creativity, fearlessness and an unwavering commitment to putting the customer first, elevating your team and ownership over outcomes

What We Offer
As a Customer Service Event Expert, you will be working in an exciting, growing industry with a starting pay of $13/hr and have frequent promotional opportunities and room for advancement within your career at Vivid Seats. Employees also enjoy our friendly, team oriented environment with a casual dress code, kitchen stocked with beverages, frequent company lunches, happy hours, and discounted tickets to all your favorite events! Not only do we have a great work environment, but standard benefits include affordable medical/dental/vision/life insurance, 401(k) plan with employer match, and transit plan discounts.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • Constant ContactEmail
    • MailChimpEmail

Location

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines
111 N. Canal, Chicago, IL 60606

What are Vivid Seats Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
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