Customer Service Representative - SurePayroll

| North Suburbs

Description

All in. All the time. SurePayroll's friendly Customer Service Reps (CSR’s) are here to take control of situations and eliminate our customer’s payroll processing worries. We're committed to resolving complex issues quickly whether over the phone, via chat or through email in a contact center environment. SurePayroll's online service is backed by people dedicated to providing customers with what they need, when they need it.

Let's do this. You don't simply solve problems; you create solutions. Your success as a CSR depends on your ability to listen to customers' needs and wants. This is a solution-based service environment with an emphasis on partnership and accountability. There is a lot to learn and you’ll need to be resilient and dedicated to your training. We will equip you with the tools and knowledge you need to become an expert while also providing you the building blocks to reach your next position.

In This Role, You'll

  • Utilize multi-tasking skills to navigate multiple screens/systems to troubleshoot issues
  • Talk customers through various technologies and how to do wage and hour reporting, deductions and benefits, account setup for banking, employees and account administrator information.
  • Pay attention to lots of details
  • Document all interactions with accounts and create a trail of info others can follow.
  • Continually build payroll and systems knowledge through a mixture of classroom training, self-guided learning and research (on sites like www.irs.gov) to better serve our customers.
  • Manage call and hold times to increase our ability to provide excellent service to every customer.

So, what are you waiting for? If you're reading this and it sounds like we're writing about you, click on the “Apply Now” button below to get started on your next career. Here you will find a company that rallies behind its values and builds its strategies around them. Through hard work and ongoing growth and development, doors open. Many of our leaders came up through the ranks at SurePayroll, and for that we are very proud!

Req Number CUS-20-00491

Position Requirements

To Be Qualified For This Position You Need

  • Strong skills working with technology solutions
  • Customer service experience
  • Ability to work under pressure
  • Strong mathematical and solution oriented mindset
  • Excellent verbal & written communication
  • Payroll or accounting experience is a plus
  • Chat Support experience is a plus
  • Bilingual (Spanish) is a plus
  • The pay rate for this position is $17/hour+ with the ability to earn monthly performance bonus.
Read Full Job Description
Apply now

Location

We're in a human-friendly and commuter-convenient location in Glenview, near Metra, 94 and 294, and The Glen shop and restaurants.

What are SurePayroll Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
More Jobs at SurePayroll14 open jobs
All Jobs
Finance
Dev + Engineer
Marketing
Operations
Product
Sales
Operations
new
North Suburbs
Developer
new
North Suburbs
Developer
new
North Suburbs
Sales
new
Chicago
Finance
new
Chicago
Marketing
new
North Suburbs
Product
new
North Suburbs
Marketing
new
North Suburbs
Marketing
new
North Suburbs
Operations
new
North Suburbs