DO YOU HAVE EXCEPTIONAL CUSTOMER SERVICE SKILLS? - Are you looking for a fantastic, entry-level job where you will be trained in exceptional customer service and gain business and technical skills in a growing company?
- Is going the extra mile part of your life philosophy?
- Do you thrive in a fast-paced, constantly adapting environment?
- Do you want to do important work every day - but do it in a casual work environment where you can wear jeans?
We look for charismatic, passionate people to join this award-winning team! The Client Services Account Manager is the main point of contact for our clients, and plays a key role in providing support to our clients on Paylocity’s Payroll and HR products and services. On a daily basis you are communicating with our clients via phone and email, helping them with both technical and non-technical issues. You will work as part of a team, and in the role interact with other departments to provide a seamless service experience to our clients. While you absolutely need computer skills, and ability to troubleshoot and perform basic computational math, this role is a great starting point for your Paylocity career! This role is ideal for those from other payroll services bureaus with a strong history of excellent performance, those from the hospitality, retail, or other service-based industries, or high energy college graduates with the appropriate coursework. We provide 5 paid weeks of solid training to gain industry and Paylocity-specific knowledge on our products and services. Performance Objectives: - Provide thorough, accurate and ethical customer support to our clients
- Develop and maintain strong relationships with clients and team members
- Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to provide solutions to our clients
- Master our web-based products and software applications while working on multiple monitors and applications simultaneously
- Respond to up to 50 calls and emails daily while consistently providing quality service, accurate answers, solutions, and follow-through
- Assist with special projects as assigned
- Work overtime as needed, especially during year-end (October - February)
- Other duties as assigned
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