Neighborhoods.com is looking for a quick learning, accurate, self-motivated, outgoing customer service representative who is driven by personal success. A positive attitude, self-direction, and patience are required to succeed in this position. Multi-tasking is a must!

We have two part-time positions available working 32 hours per week. Our call center is open from 7am-7pm central time. When you are scheduled during the week, you will work at our West Loop office location. When scheduled during the weekends, you will work from a home office setting.

Applicants must meet the following qualifications to be considered:

• Answer phones and screen callers using company-provided guidelines and scripts in a professional and timely manner.
• Possess excellent written and verbal skills.
• Tech-savvy, and skilled in Word/Excel. Familiarity with Mac computer preferred.
• Must be able to work in an office setting during the week and from home on weekends, if needed, with fast Internet in a quiet, uninterrupted space.
• High school diploma required. Some college or college degree preferred. Students welcome to apply.
• Previous sales, CRM, or inbound/outbound call center experience is required.

Duties include, but are not limited to:

• Provide excellent customer service using knowledge of the websites by seeking to understand the caller’s situation and suggesting neighborhoods that could meet their needs.
• Answering phones and screening callers using company-provided guidelines and scripts. Transfer referral calls to the appropriate Partner Agent and capture information to enter in CRM.
• Conduct outbound calls to current leads and clients and re-engage them with Partner Agents, and update information in CRM as necessary.
• Respond to general website inquiries, contact forms, and newsletter responses via email or phone, using company-provided templates when necessary.
• Use Excel to collect quarterly reports, setting up new phone numbers in Ringcentral, and support projects as necessary
• Other sales/admin tasks as needed

Benefits:

• Medical, Dental, and Vision insurance
• 401K with match
• Ventra pre-tax transit benefits
• Kitchen stocked with snacks & great coffee
• Cold brew coffee & craft beer on tap
• Casual dress code
• Group outings

Location:

Office in River West / West Loop, near Metra, Green/Pink lines