Customer Service Representative
Why work for Enova?
Here at Enova Financial, we’re anything but conventional. We have fun meeting our customers' individualized needs not only through our extensive marketing relationships, but also our state-of-the-art technology. With career development opportunities and employee recognition programs, we give you the resources necessary to own your career.
The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment.
Are you excited about this opportunity? Read on...
What you’ll do as a Customer Service Representative:
- Answer all inbound calls, chats or issues from customers to provide them with accurate product and service information
- Follow-up on all customer requests via phone, chat and email
- Provide loan extensions and process loan payments
- Identify, research, and resolve customer issues
- Recognize, document and alert the supervisor of trends in customer calls, chats or issues
- Recommend process improvements
- Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
- Apply a professional attitude and image for all internal and external customers
- Perform other functions as assigned by management
Shifts available:
Must be available to work between the hours of 9:00am - 8:00 pm. Most shifts do include one weekend day in the mornings
Pay and Benefits:
- Base salary: $14.00 per hour
- Full-time, permanent position! This is a direct hire position.
- Perks and benefits start day one!
Location:
175 W. Jackson Blvd. Chicago, IL 60604
About Us:
Enova is a multinational company based in Chicago, IL that uses technology to develop innovative financial products and services for individuals and businesses. We have unique technology, analytics and customer service capabilities that let us rapidly evaluate new data sources to offer consumers and small businesses the right amount of credit or financing when and how they want it.