Top Customer Success Jobs in Chicago, IL
As a Client Retention Specialist at Beyond Finance, you will educate and assist clients facing financial hardship to retain them within the debt program. Responsibilities include providing information, deescalating upset clients, analyzing financial situations, and achieving retention goals through customized solutions. High school diploma required, experience in Retention, Sales, or Collections preferred.
As a Customer Success Manager at Tegus, you will be the primary point of contact for a portfolio of mid-market firms, driving adoption, managing account health and engagement, minimizing churn, and identifying growth opportunities. Responsibilities include building relationships with clients, understanding their business objectives, providing training and support, analyzing account health metrics, and collaborating with internal teams. Qualifications include customer-facing experience, strong communication skills, problem-solving abilities, and proficiency in Salesforce, Google Suite, and Microsoft Office Suite.
Claims Specialist at CNA managing commercial claims with moderate to high complexity and exposure. Responsibilities include investigating and resolving claims under CGL and E & O policies, providing exceptional customer service, verifying coverage, establishing reserves, conducting investigations, and maintaining working relationships with partners.
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Join us as a Strategic Customer Success Manager at Wonderlic, where your skills will play a crucial role in meeting our dynamic client needs through our products, Wonderlic Select and Wonderlic Develop. Your main goal will be twofold: make sure our clients get the best value from our offerings, and smartly weave this into a revenue-focused strategy through renewals, cross-selling, and upselling. Your sharp sales and negotiation skills will be key to maintaining healthy and consistent revenue growth. Your talent in managing a large portfolio of accounts and building strong customer relationships will be vital. We're looking for someone who can make complex situations simple, guiding our customers, aligning our products with their strategies, and creating lasting, beneficial relationships. Let's work together to build pathways where our customers and products both flourish, driving mutual success and innovation!
Senior Associate role at ServiceNow focused on driving global strategic customer initiatives to support long-term revenue growth and profitability through larger and more strategic transactions. Responsibilities include supporting the design and execution of strategic projects, working on new commercial structures, and engaging with strategic global customers.
The Customer Success Director will be responsible for developing and maintaining a portfolio of Customer Success accounts, leading strategic business planning, managing operational aspects, growing and mentoring a team, and driving customer outcomes at US Public Sector managed accounts. The role requires a minimum of 10 years in a leadership role at a high performing consulting company, expertise in US Public Sector especially in Healthcare and Finance, and the ability to work in the GCC.
Coordinate post-sales activities, collaborate with account owners on renewal strategy, drive customer adoption of software, and provide ongoing relationship support for customers.
The Benefits Service Specialist is responsible for providing top-quality service to employees regarding benefits inquiries and related processes. They work on resolving employee requests, improving employee experiences, and creating substantive articles on benefits.
The Client Services Manager at Kargo is responsible for managing client relationships post-sale, providing white glove service, and driving client retention and growth through upsell opportunities. They work closely with internal teams to ensure campaign success and deliver results to clients.
Enova is seeking a Leave of Absence Specialist to administer and coordinate leave of absence and accommodation processes. Responsibilities include managing FMLA, ADA, and state leave guidelines, conducting training, updating HR systems, and supporting benefit administration tasks such as open enrollment and retirement audits.
Customer Success Manager role at Kalderos focused on ensuring a positive customer experience, providing support for Kalderos' applications, and developing process improvements for effective operations scale.
Review patient charts, assign codes according to guidelines, abstract data, research reimbursement needs, respond to inquiries, maintain coding accuracy, code for various outpatient services.
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