Customer Success Advisor

| Chicago
Please submit cover letter and resume to [email protected]
Apply now

The Customer Success Advisor role is an opportunity to gain exposure to broad facets of Eved’s business, customers and product capabilities.  Success in this role will typically lead to opportunities for additional responsibility and seniority.

Clients come first at Eved and the Customer Success Advisor is the primary point of contact for clients using our SaaS technology solution. The Customer Success Advisor becomes the point of contact following implementation and is expected to consult with the clientele to ensure they are optimizing their Eved account to meet their long-term strategic goals. This person must be able to analyze user issues and technical problems quickly and with an attention to detail.  Success in this role depends upon excellent communication, problem-solving, organizational and time management skills, as well as the ability to deliver the highest quality proactive customer support.

Responsibilities:  

  • Establish a trusted relationship with client stakeholders.
  • Transition client accounts from implementation to customer success operations
  • Ensure accounts are running optimally and in accordance with long term success goals
  • Lead QBRs with client stakeholders
  • Train users on new functionality
  • Generate KPI reports to show Eved’s value and growth
  • Act as the primary point of contact for clients as assigned.
  • Report product defects and enhancement requests to the Product Development team.
  • Report on metrics provided by management to ensure service levels to customers are met, i.e. average response time, average resolution time, number of calls handled, call quality, etc.
  • May conduct cross-training among peers; provide knowledge transfer between group members; mentor new employees; and provide new employee training on applications, per expertise
  • Assist with additional projects as requested 
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Please submit cover letter and resume to [email protected]
Apply now
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Location

Where you work...and play: Situated in the heart of Chicago and convenient to major mass transit hubs.

What are Eved Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Company Outings
Stocked Kitchen
Happy Hours

Additional Perks + Benefits

Eved’s office is stocked full of healthy snacks and a ready-to-be-enjoyed bar. Medical, dental, vision, life insurance and short-term disability are all standard benefits. It’s important to save for the future which is why Eved offers 401k matching and FSA options. We also promote from within so your career future is also covered. Extra: From a generous employee referral program to a new laptop benefit, there are many ways in which Eved rewards employees for simply being great employees.

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Please submit cover letter and resume to [email protected]
Apply now
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