Customer Success Analyst - Chicago or US-Remote

LogicGate is a venture-backed, Chicago-based technology company that needs YOU to help us as we continue to disrupt the wide world of GRC (governance, risk and compliance). At LogicGate, you’ll join a group of bright, welcoming people ready to learn, grow, and do the right thing for our customers. 

We are seeking an energetic Customer Success Analyst that has a passion for delighting customers by delivering winning solutions and support. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

What you’d achieve:

• Build and maintain strong relationships with customers and become a go-to resource for questions about the product
• Assist customers with issue resolution and report bugs identified by users to the Engineering team
• Listen intently to customer needs and connect them to LogicGate product features, with a heavy focus on value creation
• Become an expert user on the LogicGate platform and know the product in-and-out
• Assist Customer Success Managers with configuring customized use cases in LogicGate based on customer requirements
• Conduct meetings with customers over web conference to troubleshoot issues and provide support
• Provide feedback and intelligence to the Product team to identify new potential features and use cases
• Support with the creation and maintenance of customer educational resources (i.e., Help Center articles/videos, user certification program)
• Identify opportunities to improve our customer support operations and own the development of internal resources to help our team work more efficiently

The value you’d bring: 

• Bachelor's degree
• You have great people skills and have the ability to quickly understand your audience and tailor the right message to them
• You have the ability to manage multiple tasks and projects at a time and prioritize them appropriately
• You have a drive to learn and continuously improve
• You are a strong written and verbal communicator, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how LogicGate can help
• You have a passion for software and are able to understand the value and technical limitations of the LogicGate platform, front and back
• You are a team player who is looking for the opportunity to wear "different hats" and pitch in to help beyond your typical job description
• Nice to have: Customer-facing consulting experience
• Nice to have: Experience in GRC, risk management, or compliance

What we have to offer:

• Time Off 
  • 18 Days PTO + 9 Company Holidays (Memorial Day, Juneteenth, Thanksgiving, etc.)
  • 6 Health days (Mental & Physical)
  • Equitable Parental Leave Policy 
• Healthcare
  • Blue Cross Blue Shield for Medical, Dental and Vision 
  • LogicGate covers 80% of employee premiums
• 401(k) Match Program
• Work Environment
  • Regular cadence of communication organization wide like monthly All Hands meetings.
  • Highly collaborative, cross functional environment leveraging all the right tools no matter your location.
  • Commitment to the growth of our employees through various frameworks including an Emerging Leaders Program.
  • Social activities (yes, even remotely!) where we can come together and celebrate all that we’ve accomplished like an amazing anniversary party or talent show!
• Flex Rewards 
  • Monthly funds on Zestful debit card to be leveraged by the employee (cell phone, streaming services, child care, dog walker)
• Partial ownership of company through stock options

Here are just a few things we’ve been up to recently:

1. We secured $24.75M in Series B Financing in December 2019 to help us continue our mission
2. We earned our placement as the #1 GRC Solution on the G2 Grid —an honor we’ve received many times over!
3. We were included on Built In Chicago’s list of Best Small Companies to Work For in 2020 and Crain's Chicago Business 2020 Best Places to Work!