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Customer Success Analyst

| Chicago
Send your cover letter and resume to [email protected] with the subject line of 'Customer Success Analyst'
Apply now

Who we are:

Monument’s mission is to create an immersive experience between people and their photos. We recognize that photos and videos have the power to build relationships, communicate ideas, and inspire others to capture the world around them.

With this in mind, our team is driven to create a cleaner and more meaningful experience after the shutter clicks. Whether we’re designing organization tools or AI-based features to help photographers end their photo mess, the people at Monument are problem solvers at heart. Together, we can build the best platform for photo management.
 

Description:

Come work with a close-knit team of ultra-talented and incredibly authentic tech visionaries that completed a highly successful crowdfunding campaign on Kickstarter and Indiegogo in 2016.

We’re looking for a Customer Success Analyst to join our fast-paced and entrepreneurial environment of iOS and Android engineers, designers, product managers and business executives. You will work directly with the founding team, report to the Director of Customer Success, and collaborate closely with other developers to deliver a world-class experience to our globally growing user base.

As part of the operations team, we’ll engage with customers, improve app architecture, and increase brand awareness. Our top goal is to better user satisfaction and continuously hit every milestone in our product roadmap.

 

Responsibilities:

  • Respond to user questions, act as first line of support for troubleshooting, and maintain support forum

  • Communicate with developers to work on technical issues

  • Curate feature requests, organize user feedback, and work with the product manager to orient our roadmap

  • Improve user retention through analysis of key KPIs and funnels in our analytics platforms

  • Research opportunities for UX improvements

  • Work with the customer success team to build a multi-faceted user database

  • Be a Monument ambassador by building case studies, researching customer needs, and creating shareable content

 

Requirements:

  • Ability to work on-site in our Chicago, IL office on a full-time basis

  • Readiness to use an array of different tools and databases

  • Positive mindset with a desire to build the best photo management platform for hobbyists and professional photographers

  • Must have thick skin and be highly self-motivated, hard-working, and be able to learn on the fly

  • Ability to organize user data and present reports

  • 0-2 years professional experience with an interest in: customer success, account management, product development, technology startups

  • Effective communication skills (both written and verbal)

 

Perks:

  • Company Exposure: Contribute to the growth of an early-stage startup with an opportunity to make an imprint on Monument's culture

  • Driven Coworking Space: Downtown Chicago office in a great incubator (Catapult Chicago)

  • Fitness: Free gym on-site to get your sweat on

  • Recreation: Ping pong table, game consoles, weekly lunches, events and Friday happy hour

  • Culture: We're a passionate group of individuals that love to work hard, play hard, and eat (a lot) while doing both.

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Send your cover letter and resume to [email protected] with the subject line of 'Customer Success Analyst'
Apply now
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