Customer Success Analyst at LogicGate

| Chicago
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From high-growth startups to established enterprises, LogicGate is helping organizations of all sizes bring unprecedented clarity, collaboration, and accountability to their governance, risk, and compliance (GRC) processes. LogicGate is a venture-backed, Chicago-based SaaS startup that creates flexible and easy-to-use software that allows businesses to improve compliance and better manage risk. Our customers use LogicGate to visually design end-to-end workflows that automate and centralize processes and place controls around mission-critical activities – helping them to improve efficiencies and reduce risk. Think of it as an “if this, then that” for businesses to manage their GRC activities.
We are seeking an energetic Customer Success Analyst that has a passion for delighting customers by delivering winning solutions and support. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

  • Build and maintain strong relationships with customers and become a go-to resource for questions about the product
  • Assist customers with issue resolution and report bugs identified by users to the engineering team
  • Listen intently to customer needs and connect them to LogicGate product features, with a heavy focus on value creation
  • Become an expert user on the LogicGate platform and know the product in-and-out
  • Assist Customer Success Managers with configuring customized use cases in LogicGate based on customer requirements
  • Conduct meetings with customers over web conference to troubleshoot issues and provide support
  • Provide feedback and intelligence to the Product team to identify new potential features and use cases

Requirements

  • Bachelor's degree
  • You have great people skills and have the ability to quickly understand your audience and tailor the right message to them
  • You have the ability to manage multiple priorities at a time
  • You have a drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how LogicGate can help
  • You have a passion for software and are able to understand the value and limitations of the LogicGate platform, front and back
  • Nice to have: Experience in GRC, risk management, or compliance

Benefits

Since our team is small, you’ll help create best practices instead of just following along. Our culture is fast-paced and driven by a passionate team, but allows for the flexibility you’d expect with an early stage company.


As one of the team’s early hires, you’ll have a strong voice in a small team of co-founders and employees and be offered competitive compensation and the following benefits:
Healthcare (PPO and HMO)

Dental

401k

Transit Benefits

LogicGate Core Values

Own It - Be self-driven, entrepreneurial, and efficient
Raise the Bar - Challenge complacency and mediocrity; be adaptable and agile; details matter
Be As One - Trust, collaborate, and support; Invest in co-workers and clients
Embrace Curiosity - Always be learning, be curious and share; be humbled but not embarrassed by mistakes
Do the Right Thing - Even when no one is looking; transparent
Empower Clients - Create solutions where customers win
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • AngularJSFrameworks
    • Spring BootFrameworks
    • AngularFrameworks
    • Neo4jDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM

Location

We're located in River North with tons of trendy restaurants and bars. We're steps away from the brown line and a quick walk to red and blue lines.

An Insider's view of LogicGate

What’s the vibe like in the office?

The culture at LogicGate is always about “The team, the team, the team”. Everyone comes into work ready to make a positive impact on their work and the people they interact with. There is a big “open door” policy at LogicGate, which allows for employees from different teams to walk up to anyone, ask questions, and think collaboratively together.

Tyler

Software Engineer

What does your typical day look like?

As the Head of Strategic Alliances, everyday is unique! I am responsible for developing and building our channel partner ecosystem. I manage the relationships with our strategic partners who may be consulting firms, integration partners or associations. I love what I do and it’s a journey filled with innovation and iteration!

Megan

Head of Strategic Alliances

How do your team's ideas influence the company's direction?

We are constantly seeking to test, learn, and iterate upon ideas to find the best solutions to the challenges we face as a company. We listen intently as a leadership team to each individual in the company - and we appreciate that if we all are aligned on our vision, the best ideas will bubble up to the top.

Jon

Chief Product Officer

How does the company support your career growth?

Working at a high growth startup presents a lot of opportunities for all employees because there is so much to do. Personally, the cross-functional experience I am getting at LogicGate is helping me grow and expand my skillsets in areas that I have always been interested in.

Dominick

Sales Engineer

What are LogicGate Perks + Benefits

Culture
Volunteer in local community
LogicGate participates in an annual, company-wide service day. This year, we partnered with Junior Achievement and had students from a local high school visit us for workshops and networking session.
Partners with Nonprofits
LogicGate partners with nonprofits such as Junior Achievement and Beyond Sports.
Friends outside of work
Eat lunch together
Intracompany committees
LogicGate has several internal teams, including an Employee Engagement Team to plan fun, social events afterwork. We also have a service team that regularly shares local volunteering opportunities.
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
BCBS-IL
Vision Benefits
BCBS-IL
Health Insurance Benefits
BCBS-IL
Life Insurance
BCBS-IL
Wellness Programs
Team workouts
Our Employee Engagement team planned an internal fitness class taught by our very own teammates, who are fitness trainers in their free time! Teammates also regularly workout together after work.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We are excited to launch our new 401(K) Matching Program in January 2020.
Company Equity
Performance Bonus
Commission and Bonus plans are included in our competitive compensation package.
Child Care & Parental Leave Benefits
Generous Parental Leave
In additional to our full-pay leave for both primary and secondary parents, we offer "flex weeks" to be used the first year of the child's life to help parents transition back to working full-time.
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
We call these Mental and Physical Heath days because we know both are important to our employees' well-being.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
We offer snacks, coffee, and sparkling water. On Fridays, we enjoy wine and beer from the keg!
Some Meals Provided
We provide breakfast at the end of each quarter. Employees get free lunch on Wednesday! We also give a stipend to our remote employees, so they can enjoy their free lunch too!
Happy Hours
We have happy hours in our office each Friday!
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Recreational Clubs
Fitness Subsidies
We provide a monthly allowance to employees that can be used for fitness and health, education, family and lifestyle, or charity.
Professional Development Benefits
Job Training & Conferences
We give each employee an annual budget for professional development opportunities such as
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer each employee an annual budget for continuing education.
Time allotted for learning
We hold "Open Gyms" on Friday afternoons to educate employees about our product and place in the market.

Additional Perks + Benefits

Our mission is to invest in the wellness and growth of LogicGate employees by offering an inclusive program that covers the diverse needs of each family and household. To do this, we created a Flex Rewards Program, giving each employee a month budget to be used for any Fitness and Health, Education, or Family and Lifestyle needs.

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