Customer Success Associate

| Chicago
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists.

WHAT YOU’LL DO

  • Develop a deep understanding of the Braze product & an understanding of the digital marketing landscape
  • Work to a high volume, low touch customer success model gaining rapid exposure to multiple industries, use cases & stakeholders
  • Educate and empower clients to become self-sufficient 
  • Own best in class client strategy examples, creating relevant content for the Success Team
  • Communicate and collaborate with internal teams such as Engineering, Product, Onboarding and Support
  • Work directly with clients to educate them on both technical and strategic concepts 
  • Contribute to the team hitting renewals, retention and net retention targets

WHO YOU ARE

This is likely your first or second post-education job or you are transitioning from an unrelated industry with the intention of progressing to become a Customer Success Manager. This role is perfect for ambitious individuals with a desire to take their first step into the customer success profession. 

  • You have excellent written and verbal communication skills; 60-70% of your communication is written.
  • You manage projects and tasks to completion.
  • You are highly organized and detail-oriented, capable of balancing multiple priorities across a high volume book of clients. 
  • You take initiative and have new, creative ideas that you want to test with your book of business.
  • You’re excited about being a founding member of a new office and team.
  • You are intellectually curious and are known as a problem solver; you're not afraid to tackle technical problems.
  • You’re interested and eager to learn more about technical and marketing concepts with real world applications.
  • You enjoy working on a team and collaborating with others on projects.
  • You welcome frequent feedback regarding your path to progressing through the Customer Success organization. 
  • Your interests include marketing strategy, digital marketing, technology and mobile trends. 

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Flexible time off policy to balance your work and life, including paid parental leave
  • Free daily lunch in the office, including snacks and beverages
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

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Location

20 North Wacker Drive, Suite 1100, Chicago, IL 60606

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
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