Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Success Director

| Chicago
Digital ads drive over 100 billion phone calls to U.S. businesses every year… Surprisingly, the marketers who paid for those ads typically have zero insight into these customer interactions and conversions. As the market leader in call analytics and customer experience optimization, DialogTech provides data-driven marketers with an end-to-end call attribution and analytics platform. This enterprise-class solution delivers transparency and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.
DialogTech is an award winning SaaS company located in the heart of downtown Chicago. As the market leader in call analytics and optimization, we provide data-driven marketers with an end-to-end call attribution and conversion platform. This delivers transparency and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.
We are always looking to grow and better our business – and the Account Management team is the catalyst for that growth. Our focus is on building the client’s business, the account relationship and the expertise of our team. That means leveraging data driven insights to solve real world business problems and help our customers grow. Selling ideas fearlessly and confidently. And keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.
To lead this, we’re looking to add a SWAN (smart, works hard, ambitious, nice) to our team, a Customer Success Director who can stun our clients with leadership, creativity, vision and eloquence. Sound like you?
Read on.
What you’ll do:
You’ll spearhead the strategy and development and ensure ever-improving service across multiple clients. Day to day, your role includes:
  • Partnering with clients to develop their goals and marketing strategies, adding strategic value and ensuring that they get the best results from the whole DialogTech team
  • Displaying powerful presentation skills that invite participation and effect desired outcomes
  • Ensuring delivered data is client ready by paying astute attention to detail
  • Using analysis to drive decisions (as opposed to taking orders) challenging the client, in a way that yields sustained, measurable results
  • Serving as the voice of the client internally to drive product innovation and keep internal stakeholders apprised of potential hurdles on the roadmap.
  • Acting as mentor and trusted advisor to team members
  • Keeping sustainable, long-term client relationships by mitigating risk and ensuring account profitability
  • Ultimately responsible for sustained growth of our largest clients. The buck stops with you and you wouldn’t have it any other way.
  • Calm under pressure; flexible and thinks of solutions when plans change. Proactively seeks out self-development opportunities. Is able to learn from their mistakes. Comes to work every day with a can-do attitude. Not afraid to own a problem. Doesn’t punt. Ever.
At Dialog Tech, we hire SWANs, Smarter than average, hard Working, Ambitious, and Nice – we want the best on our team and in turn we give the best. Join us at one of the 101 Best and Brightest Places to Work in Chicago and nationally, 9 times running, Chicago Tribune's Top 100 Workplaces company and a 2017 Crain's Fast 50 company!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • VoiceXMLLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RDSDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • TumblrCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

Right across the street from Willis Tower, we are easily accessible by CTA and Metra lines... and a ton of food trucks!

An Insider's view of DialogTech

What are some social events your company does?

We have loads of weekly formalized social events, from Friday beer bashes to charitable initiatives (causes are chosen from a pool of topics near and dear to DialogTech team members' hearts. We also participate in intramural sports and have an active women's group.

Sarah

Customer Support Engineer

What projects are you most excited about?

My team is building a Sourcetrak offering that allows customers to use their own phone numbers and telephony while leveraging DialogTech's data and analytics. I'm excited to implement new serverless and scaling technologies to enhance Sourcetrak.

Brad

Software Engineer

How does the company support your career growth?

DialogTech supports my career growth by providing me with the right tools. I'm allowed to spend my time and an allocated budget to do things that I want to do to help myself grow. For me this is classes, books, etc. I have been fortunate enough to grow within the organization because of this and an open mind from our leadership.

Jake

Customer Success Manager

What unique initiatives do you have that encourage innovation?

At DialogTech we believe innovation is a byproduct of culture. We value teamwork above all else and because of this close-knit environment, we're able to freely share ideas that in a competitive - individual first company, would oft go unsaid.

Pete

VP of Customer Success Management

What is your vision for the company?

The most enjoyable part of working at DialogTech are the people and being able to work on cutting edge technologies. It's a collaborative environment. People take the time get to know you, both personally and professionally. Everyone is incredibly supportive of one another. The company is very focused and works towards their vision.

AJ

Director of Platform Engineering and Operations

What are DialogTech Perks + Benefits

DialogTech Benefits Overview

DialogTech offers three different plans to choose from: BlueCross BlueShield $250 deductible PPO medical, $2,500 deductible HSA plan (with employer contributions), and a BlueAdvantage HMO plan.
Dental insurance through Guardian Dental PPO plan and VSP Vision Insurance which provides the option of seeing any provider you choose within the network, without referral.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
DialogTech's vision insurance plan provides the option of seeing any provider you choose within the network, without referral and a Wellness Exam Copay of $20.
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
DialogTech's 401(k) retirement plan offers investing into a Roth/Pretax retirement account.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 100% paid maternity leave for up to 12 weeks and 3 weeks paid paternity leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At DialogTech we have unlimited PTO for all our employees.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
We have weekly Beer Bashes in our office every Friday at 4 pm to start the weekend off right with our colleagues.
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
DialogTech provides free in-office premium beverages, fruit, cereal as well as healthy snacks.
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

At DialogTech we work to live, not live to work. It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.

More Jobs at DialogTech5 open jobs
All Jobs
Dev + Engineer
Sales
Content
Sales
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Content
new
Chicago