Customer Success Manager, Enterprise

| Chicago
The Role:
We’re looking to hire a Customer Success Manager, Enterprise Tier who can help us create a world-class experience for our customers. The Customer Success Team is the hub of customer support and advocacy for our B2B snack subscription program, SnackNation. Whether it’s helping with a simple question, solving a complex issue, having a regular check-in call, or knowing the right moment to upgrade the customer to a larger package; the SnackNation Customer Success Team knows our customers inside and out, and does everything necessary to ensure a consistently positive experience. There's nothing quite like awesome support, and it takes a team of attentive, empathetic, and critical thinkers who constantly strive for excellence!

What You'll Do:

  • Be the face of SnackNation for large customers subscribed to our snack delivery program
  • Proactively drive retention and upsell for a $100k+ book of business
  • Create phenomenal customer experiences by proactively cultivating relationships with key customer stakeholders, from executive decision-makers to office managers
  • Seek and engage the appropriate influential customer stakeholders to ensure SnackNation’s value propositions are being realized for the customer
  • Help customers get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way
  • Expertly address questions and objections via phone, email, and in person visits; providing solutions that are quick and easy to understand
  • Run point on customer issues that require masterful coordination between multiple SnackNation teams
  • Act as the voice of our customers and help us prioritize future enhancements to SnackNation products
  • Maximize revenue from our customers by knowing when to upgrade, upsell, or in some cases, downsell, so that our customers are receiving the most optimal service from SnackNation

Who You Are:

  • You have 3+ years of Customer Success or Account Management experience working with large, complex customers
  • You have proven success driving to goals associated with customer retention/churn and upsellYou have managed a $50k+ book of business
  • You're a passionate person looking for a team full of passionate peopleYou love building connections and delighting customers
  • You're obsessively organized, detail-oriented, and sincerely empathetic
  • You possess outstanding analytical, problem-solving, and multitasking skills
  • You’re proactive in identifying new opportunities, solving problems, and prioritizing efforts
  • You're a compelling communicator who crafts impeccable emails, is articulate on the phone, and confidently and energetically delivers presentations

Compensation:
Compensation is commensurate with your experience and proven past successes.
About SnackNation:
We exist to inspire more conscious food decisions by connecting healthier brands with engaged consumers through a smart marketplace. At SnackNation, we care about making a positive impact on the world, starting with our wellness-minded culture and values. And we’re growing! In fact, SnackNation was just ranked #24 on Inc. 5000’s list of fastest-growing US companies of 2018, and #2 in the Food & Beverage category.
We look for people who aren't afraid to be themselves. Because that's our vibe. Whether it's health or sales goals, our mantra is Better Every Day. We even offer meditation, yoga and bootcamp during work hours, not after. Plus, we've got the accolades to back it up: We’re Great Places To Work Certified and named one of Entrepreneur’s Top Company Cultures!
If you're a wellness-loving professional who wants to make an impact, take on a lot of responsibility and be a part of our driven company culture, join us. We promise to help you find your better you, all while being surrounded by good people looking to do amazing work in our booming CPG space.

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Technology we use

  • Engineering
    • PythonLanguages
    • RubyLanguages
    • Node.jsFrameworks

Location

SnackNation's HQ is in LA, and we've expanded to a 2nd office which is currently part of the growing WeWork community located downtown in River North!

An Insider's view of SNACKNATION

What’s the vibe like in the office?

SnackNation's vibe is extremely unique. Influenced top down from leadership, we're fearless in pursuit of accomplishing great things together with a crowd of people who are always going to be there for one another. It's all about grit without ego at SnackNation and it feels great to be in a place where you're constantly encouraged to be yourself.

Phil

Senior Account Executive

What projects are you most excited about?

Where do I start?! Right now, I'm most excited to dive deep into conversations with brand partners (both emerging and established) to learn what insights they need from their target consumers. From there, I'm able to get creative in crafting the perfect questions to get them the answers they need to adapt, pivot or change their product or strategy.

Kait

Senior Brand Strategy Manager

What makes someone successful on your team?

Every office is motivated to work with us in a different way, so my team needs be incredibly curious in order to uncover that need. I've found the best AEs in this role are the ones who can fearlessly think on their feet, listen more than they speak, and fully embody the positive vibes our snack boxes give out.

Carly

Senior Sales Manager

How does the company support your career growth?

SnackNation pushes us to be #bettereveryday, whether it's through training sessions, working closely with your manager, or by collaborating with co-workers to solve problems and challenge the status quo. As a fast-growing company, there are new opportunities created every day for for those who are willing to put in the work and step up to the plate

Ben

Senior Account Executive

What are SNACKNATION Perks + Benefits

SNACKNATION Benefits Overview

From free weekly lunches to snack tastings to having your pup with you here in the office, we offer plenty of ways to take a break during the work day. One of our core values is 'Health Above All Else' and we do our very best to support physical, mental & spiritual health for our team with an array of benefits.

Culture
Volunteer in local community
Partners with Nonprofits
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Lunch and learns
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