Customer Success Manager - Legal

| Chicago

Overview

The iManage RAVN team is on a mission and we are searching for a high energy legal professional with a vision to transform the legal industry and passion for client success. Based in Chicago, you will join a vibrant and ambitious global team supporting our RAVN business unit to help our U.S. customer base gain powerful information at their fingertips, get more out of their data, and add value across the enterprise. If you are a lawyer with a passion for innovation this is a great opportunity to expand your skills in technology.

What will you be working on?

You will manage a portfolio of active client accounts and be a subject matter expert on our award winning RAVN Artificial Intelligence solution. You will possess a strong understanding of the legal industry which will position you as a trusted adviser to our clients. As a Customer Success Manager, you will be the go-to point of contact and ensure our clients are utilizing the product, gaining adoption across the enterprise, expanding use cases, and will help to solve any functionality or administration issues.

Responsibilities

  • Become a subject matter expert on the iManage RAVN solution
  • Manage and own overall product and technology relationship with assigned portfolio of clients to ensure retention and satisfaction
  • Maintain a deep understanding of the product and communicate features and functionality that will improve client’s operations
  • Establish a strategic adviser relationship to drive continued value of our products as the subject matter expert for our clients
  • Align technical concepts and features to client’s business needs
  • Collaborate internally across all stakeholders including sales executives, practice leads, data scientists and technical support
  • Act as the voice of the customer, providing feedback to the product and engineering team to drive the product roadmap
  • Contribute to the continual enhancement of the software and A.I. training process

Requirements

  • JD and 2-5 years practicing law
  • Strong passion for client success and belief that customers matter most
  • Strong knowledge of the types of documents and data used within the legal industry
  • Have a keen interest in technology, automation, and data-driven law
  • A degree of technical understanding of themes and concepts prevalent in Legal AI technology
  • Ability to effectively collaborate and show respect for people
  • Continuous hunger for learning and quick to learn new technologies and concepts 

About iManage

iManage transforms how professionals in legal, accounting and financial services get work done by combining the power of artificial intelligence with market leading document and email management. iManage automates routine cognitive tasks, provides powerful insights and streamlines how professionals work while maintaining the highest level of security and governance over critical client and corporate data. Over one million professionals at over 3,000 organizations in over 65 countries – including more than 2,000 law firms and 500 corporate legal departments – rely on iManage to deliver great client work.

Learn more at: www.imanage.com 

Read Full Job Description

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

Located a short walk from Chicago's major train stations and transit lines. Not to mention just down the street from West Loops trendiest restaurants!

What are iManage Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
iManage's game room is filled with Ping Pong, Foosball and many board games. Play at your own risk; The ping pong table gets COMPETITIVE!
Some Meals Provided
Every Monday and Friday we bring in breakfast for the office. Monday and Tuesday fresh fruit is delivered!
Happy Hours
Professional Development Benefits
Job Training & Conferences
Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
More Jobs at iManage27 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Project Mgmt
Sales
Content
Marketing
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Content
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Chicago