The Role:

We're looking to hire a Customer Success Manager who can help us create a world-class experience for our Small Business customers. The Customer Success Team is the hub of customer support and advocacy for our healthy snack delivery program, SnackNation. There's nothing quite like awesome support, and it takes a team of attentive, empathetic, and critical thinkers who constantly strive for perfection!

The Customer Success Manager will spend each day doing everything necessary to ensure a consistently positive experience for our customers. You'll answer customer questions ranging from simple to complex, help maintain customer engagement in our online portal, and handle incoming customer calls.

This is a fantastic opportunity to join a fast-growing team of friendly, driven people. What we value most of all is a positive attitude and a relentless energy - this is NOT a call center! If that sounds like you, this could be the most important ‘job ad’ you’ll read this year (and likely for some years to come).

Why? Actually, there are three reasons:

• Riding in a rocket ship is fun. We’re one of the fastest growing companies in America and you’ll have a unique opportunity to apply your creative problem solving skills to help create meaningful impact company-wide.
• The work is fulfilling. Our products and services help make the world a better place and our culture encourages people to become the best version of themselves. You’ll be challenged to do the best work of your life, which will create lasting impact in the world.
• You’ll receive transformative mentorship. We can help you become a better member success representative, a better project manager, a more innovative thinker. SnackNation Alumni have gone on to start businesses, successful podcasts, thriving consultancies, and land exciting new roles that were previously out of reach. If you seek mentorship and guidance, we’ll help you become the person you’ll need to become to achieve your personal and professional goals.

Plus, you get get to do some really cool work daily:

• Be the face of SnackNation once our customers are receiving the monthly snack delivery service
• Expertly address questions via phone and email providing answers that are quick and easy to understand
• Help clients get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way
• Create phenomenal customer experiences
• Act as the voice of our customers and help us prioritize future enhancements to the SnackNation product
• Maximize revenue from our customers by knowing when to upgrade, upsell, or in some cases, downsell, so that our customers are receiving the most optimal service from SnackNation

This is what we're expecting from you:

• You're a passionate person looking for a team full of passionate people
• You're obsessively organized, detail-oriented, and sincerely empathetic
• You believe that there really is “no such thing as a stupid question”
• You’re proactive in identifying new opportunities, solving problems, and prioritizing efforts
• You're a compelling writer who crafts grammatically impeccable emails and you’re just as articulate on the phone
• You're self-sufficient. Hate being babysat? Well, we hate babysitting
• You're a master of the email inbox and consistently make "inbox zero"

And some nice to haves:

• You have 1-2 years of work experience under your belt
• You have some experience working in “Customer Success,” “Client Support,” or similar job titles
• You have some administrative or executive assistant experience

Perks & Benefits:

• Employee Stock Options
• Discretionary PTO
• Company Subsidized Medical, Dental, Vision Plan
• Life Insurance, 401k, Flexible Spending Accounts, Commuter Benefits & More
• Weekly Catered Lunch
• Fitness Challenges & Wellness Activities
• Happy Hours
• Company Retreats
• Dog Friendly

About SnackNation:

We exist to inspire more conscious food decisions by connecting healthier brands with engaged consumers through a smart marketplace. SnackNation cares about making a positive impact on the world, with a wellness-minded culture and values. We look for people who aren't afraid to be themselves. Because that's our vibe. Whether it's health or sales goals, our mantra is Better Every Day. In fact, we offer meditation, yoga and bootcamp during work hours, not after. If you're a wellness-loving professional that wants to do impactful work, take on a lot of responsibility and be a part of our driven company culture, join us. You'll be surrounded by good people wanting to do amazing work and make an impact in our booming CPG space. We promise to help you find your better you.