About You

As a Customer Success Manager, you will work closely with our clients as a primary point of contact for training, troubleshooting, and overall best practices within our software suite. You will need to convey your expertise in technical concepts to provide guidance to our clients in addition to feedback to our Product Team. To excel at this role, you must be confident, organized, sociable and enjoy interacting with customers of varying levels of experience and technical understanding. If you are motivated to help amazing customers and influence product direction, we want to hear from you!

About Us

We are a technology firm with passionate and imaginative individuals that are dedicated to finding simple and elegant solutions to complex problems. Founded in 2012, Destini revolutionized the way a consumer can search for products by integrating transaction data from over 100,000 retail locations across the U.S. and Canada, making it the #1 Product Locator platform across the U.S. and Canada.

With over 1,000 brands using Destini technology today, Destini has been focused on extending it’s product portfolio to launch new solutions to help brands reach consumers more efficiently and increase sales. These solutions include managing large-scale digital couponing campaigns across the top 60 retailer loyalty programs in the country as well as new product sampling campaigns through thousands of vending machines across the country.

Our clients constantly rely on us to deliver innovative and effective solutions within the online and interactive space. 

Requirements for the job include:

• Build strong and positive relationships with client contacts through phone calls, emails, and live screen-sharing to help your customers achieve success within their Destini applications
  
• Troubleshoot and diagnose common issues, and document tickets that require escalation.
  
• Collaborate with your Customer Success and Project Management colleagues to improve our processes and learn from customer insights.
• Develop both internal and external support articles and documentation.
• Become your customers’ champion and advocate for their needs loudly and proudly!

Preferable Qualifications

• 3+ years of experience in Customer Success or equivalent
• Direct experience working with and supporting B2B and/or B2C SaaS solutions
• Excellent written and verbal communication skills are a must; strong presentation skills are highly desirable
• Experience with tools such as JIRA, or CRM services (Zoho, Salesforce, etc.)
• While web development experience is not a requirement for the position, a basic understanding of html and css is preferable to help expedite troubleshooting efforts

If we haven’t convinced you to join us yet, this just might! Sure, we have a great core benefit program but SPINS Ventures also offers its team members:

• Company subsidized commuter transit program
• Gym, bike storage and showers onsite
• Fresh and healthy snacks daily
• Vibrancy 360 Wellness Program: Free yoga and fitness classes, onsite massage, volunteer opportunities, client product demos, outings, and more.