Customer Success Manager

| Chicago
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We are a young and unconventional software company created in 2011 by experienced pricing software and pricing consulting professionals. As a first pureplay, native Cloud and SaaS provider in our industry, Pricefx became and intends to stay the leading SaaS Pricing (Price Optimisation & Management) and CPQ (Configure-Price-Quote) vendor. We are an agile company that brings good ideas to life quickly and is committed to market driven innovation. We are highly flexible so, our customers are from diverse industries and sizes with brands like Dean Foods, Sonoco, Solenis, Dana, Avery Dennison, Robert Bosch etc. We are a solid and sustainable company which is and will be strongly growing globally for the years ahead. Great time to join us and grow with us outside the borders.

Your mission?

You take care of our Spanish speaking customers and help them make the best use of our pricing platform, now and in the future. You are the primary contact for our customers, the face, and the voice of Pricefx. You help our customers with onboarding, adoption, and growth. You provide feedback to the product team. You share your experiences with the Customer Success Team and vice-versa.


You will be in charge of…
  • Ensuring customers achieve their desired outcome by using our product and have the best possible experience when interacting with our company
  • Gaining customer insights and offer solutions, recommendations and provide the support the customer needs to accomplish their pricing strategy
  • Developing and maintaining strong relationships with the assigned customer accounts, from the site champion through senior executives, to promote adoption, expansion and extension of the use of Pricefx solutions
  • Addressing concerns during and after implementation
  • Being the first point of contact for the customer and our Accounting and Solution Delivery teams for all things related to subscriptions and invoicing.
  • Handling commercial escalations: commercial liaison post-sale, during delivery and post-implementation
  • Identifying the customer’s risks in achieving their stated business goals and develop a risk mitigation plan
  • Assisting Sales and Marketing by matching the best referrals & success stories
  • Documenting business-value driven customer success stories and best practices
  • Conducting online presentations, webinars and onsite meetings.
  • Writing blog posts and newsletter content about the different ways our platform can be used.

What should you have to succeed?
  • Ability to speak Spanish 
  • BS/BA degree preferred
  • Consultative and analytical skills
  • Ability to quickly understand our customers’ various business models/markets
  • Customer support and account management experience, preferably in high-growth, software-as-service (SaaS) environments
  • Strong written and verbal communication skills
  • Technical aptitude and ability to understand software applications
  • Well-developed professional interpersonal skills; ability to interact effectively with people at executive levels of the organization
  • Enthusiasm for working with and directing cross-departmental and cross-functional teams to create improvements or solve issues
  • Ability to work with minimal or no supervision
  • Ability to work in high-pressure situations and navigate in an ambiguous environment
  • Willingness and ability to travel as necessary to company/customer locations
  • Strong knowledge and use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with implementation of Enterprise software
Location
  • Chicago, IL
Other job specifics…
  • Full-time employment
  • Ability to travel domestically up to 30%, occasional international travel 
What will you love about us?

You will be part of a global team and a company culture that is characterized by the free and respected exchange of professional and cultural perspectives. As a rapidly growing organization, you will have opportunities to explore creative ways of delivering continuous value to our clients and charting a career path that reflects the unique skill set and experience you bring to Pricefx. We will give you the option of your own devices by proving a monthly $240-IT allowance (laptop, and mobile). We have built a benefits program to match the strength of our team.

By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in

GDPR for candidates. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • GroovyLanguages
    • TypeScriptLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Ant DesignLibraries
    • Salesforce LightningLibraries
    • JestLibraries
    • WebpackLibraries
    • SASSLibraries
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • GreenplumDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen
    • WebinarsLead Gen
    • LinkedInLead Gen
    • TwitterLead Gen

Location

150 N Riverside Plaza, Chicago, IL 60606

An Insider's view of Pricefx

What are some social events your company does?

We all meet in Prague every January to celebrate Pricefx's Birthday!

Sanna

Marketing Specialist - Events Marketing

How do you collaborate with other teams in the company?

This is one of our greatest strengths. The word ‘silo’ really doesn’t exist at Pricefx. We’re a team and you really feel it. Since our company is global, it is really important to figure out a way to work across time zones and do it well. On a day to day basis though, Microsoft Teams is my best friend!

Zel

Customer Success Manager

What makes someone successful on your team?

We are passionate about what we do, thrive in a fast-moving environment, agile in our skills and enjoy working as a team. 

Emil Antony

HR Business Partner

What is your vision for the company?

To become the leading SaaS pricing and CPQ provider.

Marcin

CEO

What’s the vibe like in the office?

Our colleagues are top-notch, customer oriented, smart, team players. If you ask us what is the best thing about Pricefx we will mostly say the people we work with and the unique culture. Fantastic vibe!
Btw - the view is also sort of spectacular :-).

Daniela

Director Human Resources

What are Pricefx Perks + Benefits

Pricefx Benefits Overview

Bring your ideas to life while working within a flexible environment. We value collaboration, teamwork, and inspiration. Get breathtaking views of Chicago while you work from the 42nd floor in our spectacular office at 150 N. Riverside Plaza, just a few minutes from Ogilvie and the “L.”

Culture
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Pricefx employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Pricefx employees have the ability to purchase short-term and long-term disability insurance.
Dental Benefits
Pricefx provides dental coverage through Aetna Dental, Delta Dental, Guardian Dental, and MetLife Dental. Of these current plans, we offer 2 plans that are 100% paid for by Pricefx.
Vision Benefits
Pricefx provides vision coverage through Aetna and VSP. Of these current plans, we offer 1 plan that is 100% paid for by Pricefx.
Health Insurance Benefits
Pricefx offers 19 rich UnitedHealthcare plans. 1 4 of the 19 plans are 100% paid for by Pricefx. . Plans include PPO and HDHP offerings.
Life Insurance
Pricefx offers a Life Insurance of $50k at no cost to employees.
Pet Insurance
Pricefx employees have the ability to purchase Pet insurance.
Onsite Gym
Team workouts
Pricefx team fitness initiatives include Sponsored race teams and 100% paid for Strava Membership to compete against employees globally in running and biking.
Retirement & Stock Options Benefits
401(K)
Pricefx 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Pricefx 401(k) retirement plan matches 100% of an employee's contribution up to 4% of their annual salary.
Performance Bonus
Pricefx offers applicable employees a generous Performance Bonus or Sales Commission program based on their role within the organization.
Child Care & Parental Leave Benefits
Generous Parental Leave
Pricefx offers 12 weeks of 100% paid maternity leave with the possibility to take an additional 12 weeks. Once an employee returns from maternity leave, extra perks will be provided.
Flexible Work Schedule
Pricefx offers an entirely flexible schedule to its employees outside of core hours (9 a.m - 2 p.m.), pending their manager's discretion.
Remote Work Program
Employees have the ability to work from home full-time or the option to come into the office when they want. Pricefx is set up to be a remote and virtual environment with our Teams and Customers.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Pricefx Paid Time Off (PTO) policy includes 20 PTO days for all employees annually and 5 days may be carried over. Pricefx also has 13 Paid Public Holidays.
Paid Holidays
Price f(x) offers all employees 13 observed paid holidays.
Perks & Discounts
Beer on Tap
Price f(x) loves its beer. We have the top row in our fridge dedicated to various beers, and we stock it with local brews monthly.
Casual Dress
Pricefx casual dress code includes jeans, sweats, t-shirts, and flip-flops every day of the week.
Commuter Benefits
Pricefx offers pre-tax commuter benefits for all employees.
Company Outings
Pricefx has various outings throughout the year including a once-year All Hands event in another country with all expenses covered. https://www.youtube.com/watch?v=vQml-eKX85o
Stocked Kitchen
Pricefx has a fully stocked kitchen including snacks, coffee, tea and all of the soda you can handle.
Some Meals Provided
We provide free lunch 2 to 3 times per month.
Happy Hours
Pricefx has happy hours quarterly at local bars or in the office open to all employees to let loose a little and have the opportunity to bond and get to know each other.
Home Office Stipend for Remote Employees
Pricefx is a BYOD (Bring Your Own Device) organization, we’ll give you $240 tax-free each month ($2880 per year) towards your laptop, mobile, and internet.
Professional Development Benefits
Job Training & Conferences
Pricefx offers employees professional development opportunities that include onsite training courses, and the ability to attend job-related conferences and seminars.
Cross functional training encouraged
Promote from within
Time allotted for learning
Pricefx allows employes to set aside 32 working hours for learning.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Once a year, Pricefx-ers from around the globe gather in another Country to celebrate. We work (and play) hard throughout the year. So, our All Hands is the perfect time to meet face to face with disjointed voices you've had many meetings with over the phone, plan for the year ahead, but most importantly get to know each other better in a fun and relaxing atmosphere.

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