Customer Success Manager

| Chicago
We believe manufacturing is important not only for what it makes, but for what it makes possible for the world. Manufacturers have an important job to do, and it’s our job to provide them with the technology and expertise they need through the entire production process, from discovery and design to manufacturing and fulfillment. 

We're looking for experienced manufacturing project managers to join our Customer Success team. This team is the customer owner in our order to fulfillment phase, taking the handoff from our Sales team when we confirm an order and responsible for ensuring customer satisfaction and on time delivery of orders.

Fast Radius currently is unable to sponsor or transfer visas.

About the job:

  • Own the customer relationship after we complete a sale, taking the handoff from our Sales team to successfully project manage and deliver a customer order 
  • Responsible for on-time-delivery and customer satisfaction metrics 
  • Coordinate internal fulfillment and technical resources to ensure projects are delivered on-time, to the customer's expectations and at the right cost 
  • Provide timely updates to customers on order status, proactively identify potential issues and deploy mitigation efforts 

About you:

  • Work experience in engineering product/program/project administration and full life-cycle management
  • While you don’t need to have experience as a designer or engineer, opening CAD to make your away around a model, or opening up a technical drawing to read and interpret it doesn’t scare you 
  • Experience in customer facing roles, with an understanding of what makes customers happy (and not)
  • Are excited about manufacturing and know how to deliver manufacturing projects successfully 

Every day you can expect to work in an inclusive environment that makes excellence possible, where great work and ideas matter more than seniority. We believe in experimenting fearlessly and learning from our failures—quickly. Our leaders have grown successful companies before, and they understand that businesses thrive when capable people have the freedom to solve problems without constraints.

We want you to come to work happy, healthy, and balanced so you can expect excellent benefits:

- Competitive compensation and bonus structure
- Comprehensive health care including dental and vision
- Generous vacation policy as well as a 401K plan 

Fast Radius is proud to be an equal opportunity employer because diverse perspectives make for better products, better processes, and a better company. We encourage applicants from all backgrounds regardless of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, ethnicity, age, disability, Veteran status, or other protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • ElixirLanguages
    • ReactLibraries
    • PhoenixFrameworks
    • MySQLDatabases
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • OutreachLead Gen
    • Zoom InfoLead Gen

Location

We're in the West Loop, home to restaurant row and a bustling tech community!

An Insider's view of Fast Radius

What are some social events your company does?

I believe it’s important to build a strong community at our fast-growing company. There always seems to be something fun going on. Whether it's company-sponsored events like our holiday parties & potlucks or more casual get-togethers after work such as happy hours & sports leagues. These events have helped me get to know people in all divisions.

Kyle Tabatt

Senior Account Executive

What kinds of technical challenges do you and your team face?

Fast Radius has a strong culture of collaboration. Even the physical layout of the office supports that. The design engineers are next to the manufacturing engineers and the factory so it is easy for us to get feedback and brainstorm in real-time as parts are getting produced.

Izzy de la Guardia

Application Engineer

What does career growth look like on your team?

Growth be can twofold: Growth on a functional level - finding new ways to improve customers' experience with Fast Radius. On an individual level, growth is the expansion of an individual's depth and breadth of skills and experience. As we continue to innovate as a function, new opportunities continue for team members to learn, contribute, and lead.

Jesse Sherwood

Director, Customer Success

How do you empower your team to be more creative?

I empower my team to be more creative & forward-thinking by ensuring they have the space to do strategic thinking and actually implement it. We use an OKR system to set high level objectives backed by concrete key results at a company level, and our teams are responsible for designing their individual OKRs to support company OKRs.

John Nanry

Co-founder & Chief Fulfillment Officer

What's the biggest problem your team is solving?

Our software team is going through an exciting period of growth and redesigning our applications to scale along with the company's growth is our number one priority. Brainstorming application scaling challenges and finding creative solutions is what the team is very excited about right now. We don't know what it will look like yet, but what we know

Sasha Korobko

Software Engineering Manager

What are Fast Radius Perks + Benefits

Fast Radius Benefits Overview

Competitive compensation and bonus structure
Comprehensive health care including dental and vision
Generous vacation policy
401K
WFH Flexibility

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
We offer flexible work schedules.
Remote Work Program
We offer flexible work from home opportunities.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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