About Showpad

At Showpad, we empower others to be at their best. As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions. We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences. 

Founded in 2011 in Belgium, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.

As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve. We have been recognized as a top workplace by Built In Chicago, Built In San Francisco and Inc. Magazine,  as a top 10 software company in the Inc. 5000 Europe list and won the award for “Most Sustainable Growth Company” by Deloitte Belgium.

About the Customer Success Manager position at Showpad

As a Customer Success Manager at Showpad, you’ll work with the customer success team on the critical mission to help customers succeed by driving value, delivering top-notch support, challenging the status quo and working out creative solutions to our customers’ problems, every single day. 

 Key Responsibilities for a Customer Success Manager at Showpad

• Manage portfolio of customers, build relationships and demonstrate the value of Showpad 
• Build relationships that creates new opportunities and retains customers
• Drive adoption, set goals and success metrics, demonstrates return-on-investment
• Demonstrate the powerful features of Showpad for customers 
• Advocate on behalf of customers ensuring that their feedback impacts product development decisions
• Provide training to Showpad users, analyses usage data, survey users, host quarterly meetings to review business progress, present product roadmap via video call or in-person
• Commits to continuous learning and innovation

Required Skills for a Customer Success Manager at Showpad 

• 2+ years in a Customer Success role preferably for an enterprise software, service or Software as a Service (SaaS) company
• Account/project management experience
• Excellent communication skills (both written and verbal) in native level English 
• Experience communicating to both C-level executives as well as individual contributors
• Demonstrated ability to articulate both high-level strategic benefits as well as practical features

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

Showpad’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.