Customer Success Manager
About Us
Enabling the shift to a low carbon and customer centric future by empowering businesses and their energy providers
Agentis leverages billions of data points from over 2.5M businesses in North America to change the way businesses work with their utility. We believe this data will unlock new ways to reduce carbon emissions, accelerate the adoption of new technologies like solar and battery storage, and permanently change the relationship between businesses and the utilities that serve them.
Interested in making a positive impact and creating great technology? We’re looking for a Customer Success Manager, inspired and motivated every day, to deliver excellent customer service to our client base. The Customer Success Manager will work closely with our utility clients to drive continuous improvement of the product, find new opportunities for growth, and manage the overall relationship.
As the main point of contact for our clients, we uphold high expectations for our level of service. Our Customer Success Managers will be responsible for leading regularly scheduled bi-weekly meetings with the customer, organizing and tracking feedback lists from our end users, and providing customer-specific statistics on usage. The Customer Success Manager will also assist with our growing marketing and site usage within the customer footprint.
Overview:
Our Customer Success Manager will:
Identify issues, complete descriptive tickets in JIRA, and work with the Engineering team to ensure they are understood and completed
Configure our solution based on client needs and wants, and continually improve our platform through process and software automation
Take charge of project-managing pilot programs and on-boarding
Be able to troubleshoot the platform and identify root cause of issues
Understand our technical integration processes and assist customers with questions or issues throughout the integration process
Create client reporting on a weekly, monthly, quarterly, or ad hoc basis
You may also be responsible for control responsibilities as listed in info sec policy
Experience
A Bachelor’s degree with experience in management consulting or strategic account management, preferably with a software/technology company
Strong project manager with experience in a fast-paced, tech environment requiring adaptability and high-quality performance
Comfortable working directly with clients and expanding client relationships
Strong quantitative and analytical skills with an understanding of web analytics, optimization, and reporting tools
Comfortable working directly with clients and expanding client relationships
Master of multitasking
Creative and willing to push the envelope
Experience with energy efficiency and program implementation is highly desired
Experience in behavior-based economics and/or marketing highly desired
Compensation
We offer a competitive salary, benefits and bonus structure based on experience and performance.
We will set you up with a workstation of your choice and whatever software you need for development.
We value teamwork, innovation and productivity and foster an exciting and committed work environment that will help you become successful and grow in your position.
Agentis is an equal opportunity employer.
EEO Employer. No recruiters or phone calls, please.