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Customer Success Manager

| Chicago

project44 is revolutionizing the freight and logistics industry by applying cutting edge technologies to automate the entire lifecycle of freight shipments including quoting, scheduling, and real-time visibility. project44’s network of APIs is capable of optimizing the shipment lifecycle, empowering companies to deliver the best customer experience possible, and provide up to date data while cutting costs along the way.

Key Accountabilities

  • Partner with clients to develop strategies for best use of the product, so they are optimizing their resources via the product and internally; ensure customers are well-engaged and well-trained
  • Develop and execute best-in-class customer trainings post-implementation
  • Serve as the voice of the customer internally to project manage issues and help prioritize product requests
  • Facilitate Quarterly Business Reviews with clients
  • Proactively manage 40-50 accounts to ensure engagement, positive NPS, and renewal
  • Identify opportunities for upsell alongside sales and account management team
  • Design and implement the tooling for client specific (and general customer) KPIs
  • Ensure that all clients are as up-to-date as possible with all of p-44’s product offerings and applicable versions
  • Participate in planned and ad-hoc internal projects to drive internal efficiency and reduce timeline and/or customer thrashing

 Requirements & Preferred Skills

  • Ability to travel up to 50% of the time, sometimes on short notice
  • Experience & comfort working in a rapid-growth environment
  • 3-5 years of experience working with enterprise (or SMB) customers in Account Management or Client Success roles
  • Experience with freight logistics, strongly preferred
  • Highly strategic & consultative, using data to identify people, process, and technology improvements
  • Comfort building executive and daily operations level relationships
  • Champion (with passion) and own customer accounts, issues, and requests; drive operations excellence
  • Ability to manage own workload (multi-task) and flex up as demand fluctuates
  • Ability to proactively identify and communicate customer risks and opportunities to the organization and senior leadership
  • Excellent verbal and written communication skills
  • Must be legally authorized to work in the United States
     
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • SpringFrameworks

Location

Located in the iconic art deco Merchandise Mart on the Chicago river and central to high energy restaurants, retail, and accessible public transit.
How project44 makes the world run faster, one global network at a time
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What are project44 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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