Customer Success Manager

| Chicago

Why this role exists

At ansarada our vision is to prepare Millions of companies and advisors and have them running better and ready for what’s next, revolutionising an entire industry. Fundamental to achieving this vision will be in delivering a product experience our customers never imagined they’d have, and can’t live without.

Our Client Success team plays a key role in delivering our mission by helping clients implement and best use our enterprise SaaS platform, so they stay aware of risks and opportunities that exist in their business today, and prepared for any upcoming material event.

Reporting to the Head of Client Success for AMER, you'll be responsible for Ansarada client’s experiencing a smooth and impactful implementation process of our platform, and that they achieve great benefits from it that meet or exceed their expectations. This is a pivotal role that will work across multiple teams and pave the way for what Great looks like, while influencing the way we deliver value to them on a regional and global level.

Who are you?

You are fastidious about detail, passionate about customers, their experience and setting them up for success. You love people and are curious about their needs and how to best connect with them. Hungry to learn and grow yourself, and even more passionate about leading by example to others helping make their lives easier. You are committed to delivering excellent service and experiences and are driven by clear and measurable results. You are disciplined and well versed at prioritising so that the important things receive due attention. You're an extraordinary listener and communicator who effectively conveys information verbally and in writing.

How will you create impact?

  • Driving adoption of our platform through continuous increase in value leading to renewal and potential for new business expansion
  • By understanding our clients requirements, developing and guiding their thinking to identify measures of success, design and effectuate an implementation plan which clearly defines the clients expected requirements, agreed outcomes and creates buy-in while identifying further expansion opportunities.
  • Applying your own curiosity to anticipate customers’ requirements, any possible challenges while being proactive in addressing and resolving them.
  • Facilitate a seamless Customer on-boarding process and Corporate activation experience
  • Closely monitor adoption rates of Accounts; providing insight to Customers and addressing engagement and adoption issues immediately. Feeding this information back to your sales partners.
  • Proactively seek opportunities to educate across the business on industry knowledge and customer best practice.
  • Be data-driven with a commitment to process; drive / track consistent engagement process.
  • Creates a hypothesis of need prior to client engagement, through excellent questioning and discovery skills
  • Work collaboratively with collective team to build ideal structure, refine and build value

What should you possess?

  • 1-2 years proven experience in a B2B SaaS Customer Success role.
  • Ability to communicate and influence at all levels and across multiple stakeholders ( Marketing, Operations, Product and Development)
  • Experience with end-to-end implementation of a B2B SaaS Enterprise Platform/Software with corporate and enterprise clients.
  • Proven experience leading and influencing in relation to people, processes and systems
  • Have worked in a fast-growth technology company (Financial Services industry experience preferred)
  • Proven experience with running and delivering product onboarding or introduction calls (including onsite/offsite lunch and learns)
  • Excellent professional communication Verbal / Written (English)
  • Proven experience of expansion sales (up selling, including referrals)

Are you looking for a fast-growth global company where your skills can make a real impact?

Turning our goal of revolutionising an entire industry into reality needs a diverse group of passionate, creative and innovative people.

For ten years we’ve made sure our clients can safely share confidential information. Our plans for the next ten are even more exciting. Yes, we work hard, but we have a lot of fun doing it.

We're committed to being an equal opportunities employer. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

ansarada has ranked in the top 50 Best Places To Work for 6 of the last 7 years and again in 2017. Take a peek at what life at ansarada looks like.

With the greatest respect, CV's will not be accepted from Recruitment Agents or Agencies for this role.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • ReactJSFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • RedisDatabases
    • RedshiftDatabases
    • DynamoDBDatabases

Location

Cultured by day, trendy by night: River North is a home for artists, entrepreneurs, startups, design houses and high-end dining!
215 W. Ohio Street, 5th Floor, Chicago, IL 60654

Insider's spotlight

What's something quirky about your company?

Our CEO always tells our people to embrace what makes us weird, and I think we really take that to heart in the Chicago office. Jokes fly around the office, folks work out together at lunch, and we practice radical candor regularly. Together we create an environment that brings out the best in one another.

Megan

Global People Experience Coordinator

How do you collaborate with other teams in the company?

Ansarada takes steps to ensure that it’s most pressing matters are assessed from every perspective. This atmosphere of cohesion is reinforced with a structure of industry-specific pods that are comprised of individuals from sales, marketing and customer success, each merging unique individual experiences to apply new insights to old problems.

Justin

Account Executive, Consumer

How does the company support your career growth?

I started at Ansarada on the Customer Success team, then transitioned into a pseudo Sales Development role and then became an Account Executive all within two years. Leadership in the US facilitated my growth and placement from CS to Sales based on my strengths and personal desires. If you have the drive, you will get where you want to be.

Meg

Account Executive, Technology

How do you make yourself accessible to the rest of the team?

We have a culture of transparency at Ansarada, and that stems from open communication channels. I always try and be available to not only my direct reports, but everyone in the office. Everyone has my cell phone number and knows that my (figurative) door is always open.

Peter

Head of the Americas

What projects are you most excited about?

Internally, I'm excited about scaling our industry pod structure. We're honing in on a handful of exciting industries with a lot of opportunity and our teams are coalescing around what they can do to have maximum impact on success for these pods. Externally, I'm discovering new use cases from customers that we hadn't even thought of ourselves.

Will

Customer Success Manager

What are Ansarada Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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