LogicGate
We build flexible, easy-to-use GRC tech that changes the trajectory of organizations and the lives of their employees.
Chicago, IL

Customer Success Manager

Sorry, this job was removed at 11:18 a.m. (CST) on Thursday, September 20, 2018
Find out who's hiring in Chicago.
See all Customer Success jobs in Chicago
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

LogicGate is a venture-backed, Chicago-based SaaS startup that creates flexible and easy-to-use business process management (BPM) software that allows businesses to improve compliance and better manage risk. Our customers use LogicGate to visually design end-to-end workflows that automate and centralize processes and place controls around mission-critical activities – helping them to improve efficiencies and reduce risk. Think of it as an “if this, then that” for businesses to manage their governance, risk, and compliance (GRC) activities.
We are seeking an energetic Customer Success Manager that has a passion for delighting customers by delivering winning solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

  • Own new customer onboarding for assigned accounts end-to-end: from kickoff, process design, build, training, and rollout
  • Build and maintain strong relationships with customers and become a trusted advisor throughout the onboarding process
  • Listen intently to customer pain points and connect their needs to LogicGate product features, with a heavy focus on value creation
  • Become an expert user on the LogicGate platform and know the product, both inside the organization and externally facing
  • Configure customized use cases on LogicGate based on customer requirements
  • Conduct highly effective meetings with customers over web conference
  • Assist customers with issue resolution and report bugs identified by customers to the development team
  • Provide feedback and intelligence to Product team to identify new potential features and functions
  • Conduct webinars and assist in content creation (whitepapers, blog posts, etc.)
  • Assist Sales team with custom builds of the platform for demonstrations from time to time

Requirements

  • Bachelor's degree
  • 3+ years of experience in management consulting, customer success, or sales engineer roles
  • Experience in GRC, risk management, compliance, or business process management
  • Passion for SaaS applications – able to understand the value and limitations of the LogicGate platform, front and back
  • Great people skills – ability to quickly understand your audience and tailor the right message to them
  • Proficient in conducting and tailoring software demonstrations and product training sessions
  • Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are important
  • A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how LogicGate can help
  • Desire to scale an early-stage startup and work hand-in-hand with co-founders

    Benefits

    Since our team is small, you’ll help create best practices instead of just following along. Our culture is fast-paced and driven by a passionate team, but allows for the flexibility you’d expect with an early stage company.


    As one of the team’s early hires, you’ll have a strong voice in a small team of co-founders and employees and be offered competitive compensation and the following benefits:


    • Healthcare (PPO and HMO)
    • Dental
    • 401k
    • Transit Benefits

    LogicGate's Core Values

    Own It - Be self-driven, entrepreneurial, and efficient

    Raise the Bar - Challenge complacency and mediocrity; be adaptable and agile; details matter

    Be As One - Trust, collaborate, and support; Invest in co-workers and clients

    Embrace Curiosity - Always be learning, be curious and share; be humbled but not embarrassed by mistakes

    Do the Right Thing - Even when no one is looking; transparent

    Empower Clients - Create solutions where customers win

    See More
    Easy Apply
    By clicking Apply Now you agree to share your profile information with the hiring company.

    What are LogicGate Perks + Benefits

    LogicGate Benefits Overview

    At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards aligned with our core
    values.

    Our total rewards are designed to support the unique needs of our employees both inside and outside of the workplace.

    Culture
    Volunteer in local community
    In addition to our paid volunteer hours, LogicGate regularly partners with local organizations like Sarah's Circle, Christopher House, The Night Ministry, and more.
    Open door policy
    OKR operational model
    Open office floor plan
    Employee resource groups
    Hybrid work model
    In-person all-hands meetings
    Employees are invited to Chicago for our annual Company Kickoff event.
    Summer hours
    Employee awards
    Flexible work schedule
    Remote work program
    Unless someone's role requires them to be in-office, most employees have the option to work where they choose--whether that's in-office, hybrid, or fully remote.
    Diversity
    Mandated unconscious bias training
    Diversity manifesto
    Diversity employee resource groups
    Our ERGs provide numerous ways for the LogicGate community to get involved in DEIB efforts, including women-led lunch and learn panels, hosting events celebrating Pride and Black History months.
    Hiring practices that promote diversity
    From blind engineering assessment scoring to structured interview processes that focus on skill and more, we always aim to reduce bias throughout our recruiting process.
    Health Insurance & Wellness Benefits
    Disability insurance
    Dental insurance
    BCBS-IL
    Vision insurance
    BCBS-IL
    Health insurance
    We provide flexibility by offering employees their choice of two different health plans based on their personal needs and priorities.
    Life insurance
    BCBS-IL
    Pet insurance
    Wellness programs
    LogicGate organizes different wellness programs throughout the year with a focus on holistic wellbeing.
    Mental health benefits
    Our Employee Assistance Program offers several complimentary virtual or in-person counseling sessions per year.
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    All LogicGate employees receive stock options as part of their total rewards package.
    Performance bonus
    Commission and Bonus plans are included in our competitive compensation package.
    Child Care & Parental Leave Benefits
    Generous parental leave
    U.S. employees are eligible for up to 12 weeks of paid time off for either the birth, placement, or adoption of a child. Leave eligibility is not based on gender.
    Family medical leave
    Return-to-work program post parental leave
    Vacation & Time Off Benefits
    Generous PTO
    In addition to our base paid time off, LogicGate also offers both Winter and Summer Fridays to promote a healthy work-life balance.
    Paid volunteer time
    Employees are encouraged to take advantage of their allocated paid volunteer hours and give back to the organizations and causes that mean the most to them.
    Sabbatical
    Employees receive a 2 week sabbatical after 4 years of employment and a 4 week sabbatical after 8 years!
    Paid holidays
    Paid sick days
    We call these Mental and Physical Heath days because we know both are important to our employees' well-being.
    Flexible time off
    Floating holidays
    Office Perks
    Commuter benefits
    Chicago-based employees may allocate pre-tax dollars toward public transportation.
    Company-sponsored outings
    Free snacks and drinks
    We offer snacks, coffee, and sparkling water for those working from or visiting our headquarters.
    Fitness stipend
    We provide a lifestyle spending account that employees can use for fitness and health, education, family and lifestyle, or charity.
    Home-office stipend for remote employees
    Mother's room
    Professional Development Benefits
    Job training & conferences
    We give each employee an annual budget for professional development opportunities such as conferences, certifications, classes or books.
    Lunch and learns
    Promote from within
    Mentorship program
    Continuing education stipend
    We offer each employee an annual budget for continuing education and development opportunities.
    Continuing education available during work hours
    We hold "Open Gyms" on Thursday mornings to educate employees about our product and place in the market.
    Online course subscriptions available

    More Jobs at LogicGate

    Easy Apply
    By clicking Apply Now you agree to share your profile information with the hiring company.
    Learn more about LogicGateFind similar jobs like this