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Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there! 

Why project44? 

  • Take an inside look into our culture!  
  • Ranked 2nd most innovative company by FreightWaves in 2018 and 2019 (right after Amazon who is our customer) 
  • “Best Places To Work” by Built In Chicago  
  • Our culture is more than a ping pong table, but we do host quarterly ping pong tournaments!

Description:

You’re looking for your next opportunity as a Customer Success Manager. You’re passionate about analyzing data and leveraging the insights to drive value to your customers. You will have the autonomy to strategically create new solutions to customer problems and be responsible for communication across the organization.

You will be accountable for making sure our customers have a world-class customer experience. This is a critical role in the organization and embodies one of our core values to “Obsess over the Customer”. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to; customer business reviews, ongoing feedback loop to Product, and customer education.

What you’re most excited for:

  • Partner with customers to develop strategies for to ensure best use of the product and help them achieve maximum value from our services
  • Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
  • Form relationships at multiple levels across the organization and educate the customer on new product introductions and features to drive optimal product use
  • Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
  • Monitor customer health and risk. Develop and execute success plans when as required working with customer support, product development and engineering
  • Facilitate Quarterly Business Reviews with customers
  • Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction
  • Identify opportunities for up-sell, alongside sales and account management team
  • Maintain up to date knowledge of logistics industry, EDI, and blockchain 

Requirements & Preferred Skills

  • Experience working with fast-growth technology company, preferred
  • Experience in business consulting or supply chain strongly preferred
  • Experience working with enterprise customers in customer-facing roles including Account Management or Customer Success
  • Experience working with a SaaS or platform product, preferred
  • Comfortable presenting to leadership and in a large group
  • Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
  • Highly organized with a strong sense of urgency to meet deadlines
  • Some travel for key customer meetings and events

About project44

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.



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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • SpringFrameworks

Location

Located in the iconic art deco Merchandise Mart on the Chicago river and central to high energy restaurants, retail, and accessible public transit.
How project44 makes the world run faster, one global network at a time
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An Insider's view of project44

How do you collaborate with other teams in the company?

From the start, I could tell that project44 was special; we're a group of really smart people who come together with the ability to experiment, try new things, and collaborate.

Portia LaMotte

Digital Marketing Manager

How does the company support your career growth?

There are things that I hoped to do at some point in my career-I've got to do many of them in the span of one year. I feel actively involved in our growth, and I love the opportunity that I have to learn and experience different parts of the organization. I don't know that I would get this much opportunity and exposure in one role anywhere else.

Aysha Ali

Senior Accounting Manager

What is your vision for the company?

We are ultimately building a world supply-chain network that fits within a much broader vision of applying modern technology, data science, and data flow technologies to an industry that's as old as time.

Will Hansmann

CTO

What makes someone successful on your team?

This is a fast paced environment where everyone is ready to be challenged. To succeed, you must be ready to change your mindset and move quickly to keep up.

Jispuneet Singh

Technical Project Manager

What are project44 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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