Customer Success Manager
Are you an organized problem-solver with excellent client-facing skills? Do you enjoy helping clients maximize a product or service to meet their business goals?
If you are nodding "yes" right now, you should strongly consider applying to our new Customer Success Manager role and becoming an integral part of our team. You will join PrintWithMe at the ground level (just 10 employees right now), and help us realize our mission of making printing convenient for everyone everywhere, by helping hundreds of our partner clients succeed with our service.
PrintWithMe is an innovative printer kiosk company that is changing the way people print by building a network of mobile printing kiosks across the United States. We currently operate over 700 printing kiosks in over 200 cities. We are continuing to grow rapidly and we're looking for passionate problem-solvers to join our team.
Why work at PrintWithMe?
We believe in doing great work while having fun at the same time. You'll join an enthusiastic team of 10 and you will experience a unique trajectory of growth with PrintWithMe. There will be ample opportunities for career advancement as the company grows.
Responsibilities of the Role
→ Lead the effort to onboard brand new partner locations with the PrintWithMe service
→ Creatively find solutions for one-off issues that arise from our partners and clients
→ Manage our relationships with existing locations and drive mutual success
→ Respond rapidly and effectively to time-sensitive inquiries from our partners and clients
→ Work closely with our operations and sales teams to share knowledge on specific accounts and strategize on tough problems
→ Design and implement staged roll-outs for larger enterprise partners
Our ideal candidate is
→ Highly organized while adept at managing many priorities at the same time
→ An analytical thinker and a creative problem solver
→ A team player who is excited to work with and learn from others
→ Comfortable working in a startup environment and working autonomously
→ An excellent writer and communicator