CancerIQ’s technology makes it possible for providers to recognize and empower patients who have increased risk for cancer at scale. Offering patients cancer risk assessment, genetic counseling and genetic testing is the right thing to do, but most hospitals (cancer centers, breast centers and women’s health providers) simply don’t have the time or the resources to do it. Now, CancerIQ’s unique technology enables providers to screen, assess and manage entire patient populations based on individual genetic risks. That means they can prevent deadly, early-onset cancers.

Providers who partner with CancerIQ can also improve quality of care and staff satisfaction, increase revenues and efficiencies, address social determinants of health, meet guidelines/requirements, and enhance customer loyalty.

Responsibilities

• Manage and be responsible for the economic buyer relationship with each assigned CancerIQ enterprise
• Grow the CancerIQ footprint within an enterprise institution
• Grow and manage our CancerIQ partnerships
• Grow the value of CancerIQ’s customer base via high levels of renewal and account expansion
• Lead a renewal process covering planning, forecasting and execution
• Ensure the clinical process is aligned with each customer’s business goals through presentations, collaboration and proactive account management
• Identify, forecast and successfully close account expansion opportunities (the “expand” of land & expand)
• Lead the preparation and delivery of quarterly and annual customer business reviews
• Analyze data in order to establish definitive ROI delivered by CancerIQ
• Constantly evaluate account health using quantitative and qualitative factors, then spring into action to address flagging accounts
• Capture and share the “Voice of the Customer”
• Identify and empower “Clinical Evangelists” in order to accelerate CancerIQ expansion throughout large health systems
• Build trust with customers’ business staff in order to secure references, referrals, case studies, etc.
• Demonstrate product expertise across the entire CancerIQ product portfolio, and strive to use that knowledge to make customers successful in their businesses

Requirements

Customer Success Manager - Requirements:

* Has 5-10 years of Customer Success experience for a technical B2B software solution in an early or growth stage SaaS software company

* Has a track record of successfully increasing the lifetime value of accounts

* Has a track record of successfully growing an existing base of accounts within a given institution or enterprise

* Is exceptional at solving problems in an independent and data-driven manner while working in an extremely fast-paced, demanding start-up environment

* Has strong oral and written communications skills

* Has excellent presentation skills

* Is experienced with the Microsoft Office Suite

* Is passionate about genetics, women’s health, and CancerIQ’s mission to improve healthcare through technology

*****Is willing to travel to on-site customer meetings for implementations and annual reviews - travel is estimated at 20%****

Benefits

Cancer IQ's benefits include:

Full access to our fully equipped onsite gym

• Opportunity to work in the cutting edge field of genetics and genomics
• Ability to build relationships with the healthcare C-suite, and top executives at CancerIQ's multi-billion dollar strategic partners
• Working with a fun, young team of professionals
• Health insurance, commuter benefits, other work perks including an on-site gym
• Laid back work environment, conveniently located in River North
• Become part of a dynamic team of fun, young professionals
• Unlimited free coffee and beer
• Membership at MATTER, Chicago's premier healthcare innovation space
• Automatic admission to our "above average" co-ed volleyball team and Fantasy Football league