From high-growth startups to established enterprises, LogicGate is helping organizations of all sizes bring unprecedented clarity, collaboration, and accountability to their governance, risk, and compliance (GRC) processes. LogicGate is a venture-backed, Chicago-based SaaS startup that creates flexible and easy-to-use software that allows businesses to improve compliance and better manage risk. Our customers use LogicGate to visually design end-to-end workflows that automate and centralize processes and place controls around mission-critical activities – helping them to improve efficiencies and reduce risk. Think of it as an “if this, then that” for businesses to manage their GRC activities.

We are seeking an energetic solutions consultant that has a passion for delighting customers by delivering winning solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion. The solutions consultants on our team are called Customer Success Managers by our customers.

• Own new customer onboarding for assigned accounts end-to-end: from kickoff, process design, build, training, and rollout
• Build and maintain strong relationships with customers and become a trusted advisor throughout the onboarding process
• Listen intently to customer pain points and connect their needs to LogicGate product features, with a heavy focus on value creation
• Become an expert user on the LogicGate platform and know the product, both inside the organization and externally facing
• Configure customized use cases on LogicGate based on customer requirements
• Conduct highly effective meetings with customers over web conference
• Assist customers with issue resolution and report bugs identified by customers to the development team
• Provide feedback and intelligence to Product team to identify new potential features and functions
• Conduct webinars and assist in content creation (whitepapers, blog posts, etc.)
• Assist Sales team with custom builds of the platform for demonstrations from time to time

Requirements

• Bachelor's degree
• 3+ years of experience in management consulting, customer success, or sales engineer roles
• Experience in GRC, risk management, compliance, or audit
• Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
• Passion for SaaS applications – able to understand the value and limitations of the LogicGate platform, front and back
• Great people skills – ability to quickly understand your audience and tailor the right message to them
• Proficient in conducting and tailoring software demonstrations and product training sessions
• Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are important
• A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how LogicGate can help
• Desire to scale an early-stage startup and work hand-in-hand with co-founders

Benefits

Since our team is small, you’ll help create best practices instead of just following along. Our culture is fast-paced and driven by a passionate team, but allows for the flexibility you’d expect with an early stage company.

As one of the team’s early hires, you’ll have a strong voice in a small team of co-founders and employees and be offered competitive compensation and the following benefits:

• Healthcare (PPO and HMO)
• Dental
• 401k
• Transit Benefits

LogicGate's Core Values

Own It - Be self-driven, entrepreneurial, and efficient

Raise the Bar - Challenge complacency and mediocrity; be adaptable and agile; details matter

Be As One - Trust, collaborate, and support; Invest in co-workers and clients

Embrace Curiosity - Always be learning, be curious and share; be humbled but not embarrassed by mistakes

Do the Right Thing - Even when no one is looking; transparent

Empower Clients - Create solutions where customers win