Customer Success Manager
Ansarada is a global B2B SaaS business with a big vision for a world where every business, in every critical decision, is always ready to act. The company was born out of an absolute belief in companies and the people who found, run and advise them. We’re on a mission to achieve this with our SaaS platform and world class team who are based in five main hubs: Sydney, Ho Chi Minh, Chicago, New York and London.
Our AI-powered intelligent information platform enables businesses to know, raise and realise their potential, and gives confidence to businesses in every decision – from knowing exactly what they have, to where they‘re going and what they need to get there.
What you'll do...
Driving adoption of our platform through continuous increase in value leading to renewal and potential for new business expansion
By understanding our clients requirements, developing and guiding their thinking to identify measures of success, design and effectuate an implementation plan which clearly defines the clients expected requirements, agreed outcomes and creates buy-in while identifying further expansion opportunities.
- Applying your discovery/questioning skills to anticipate Customers’ requirements, possible challenges and be proactive in addressing and solving them.
- Facilitate a seamless Customer on-boarding process and Corporate activation experience
- Closely monitor adoption rates of Accounts; providing insight to Customers and addressing engagement and adoption issues immediately. Feeding this information back to Sales
- Proactively seek opportunities to educate across the business on industry knowledge and customer best practice.
- Be data-driven with a commitment to process; drive / track consistent engagement process.
- Creates a hypothesis of need prior to client engagement, through excellent questioning and discovery skills
- Provides a demonstration of the service applied to the customer's context
- Work collaboratively with collective team to build ideal structure, refine and build value
We'd love to hear from you if you have...
- Minimum 3 years proven experience in a B2B SaaS Customer Success role.
- Ability to communicate and influence at all levels and across multiple stakeholders (Leadership, Marketing, Operations, Product and Development)
- Experience with end-to-end implementation of a B2B SaaS Enterprise Platform/Software with corporate and enterprise clients.
- Proven experience leading and influencing in relation to people, processes and systems
- Have worked in a fast-growth technology company (Financial Services industry experience preferred)
- Proven experience with running and delivering product onboarding or introduction calls (including lunch and learns)
- Excellent professional communication Verbal / Written (English)
- Proven experience of expansion sales (up/cross selling, including referrals)
Turning our goal of disrupting an entire industry sector into reality requires a diverse group of passionate, creative, and innovative people. We'll help you raise your potential through both career and personal development opportunities, and you’ll enjoy all the benefits you would expect from a fast-growth technology company.
Take a virtual tour of our Sydney headquarters with our CEO Sam Riley here.
With the greatest respect, applications will not be accepted from recruitment agencies.
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